Every year, Gartner surveys CIOs and IT executives drawn from the membership of its executive program and other sources to identify key priorities, opportunities and issues. The 2017 Gartner CIO Survey includes responses from 2,598 overall participants. This research examines the specifics of the retail segment of the 2017 CIO survey results from 133 retail participants from 33 countries accounting for $513 billion in revenue and $11 billion in IT spending. My latest research outlines the priorities for retail CIOs as they address digital transformation.
One important finding is just how retailers’ high expectations for digital initiatives depend on addressing lack of Skills, funding and leadership. This chart shows the breakdown of success barriers seen by retail CIOs:
Skills and funding are the top 2 barriers for success in retail and mirror the greater survey population. Lack of leadership is the third highest barrier for retail CIOs at 10%, indicating that this is seen as a larger issue in retail. Gartner’s interactions with retailers confirm that leadership can be a significant impediment. This may be driven by the complexity of the retail organization structure, as well as turnover in key positions such as the chief marketing officer (CMO) or chief merchant. The impact of digital on traditional retail business models is so pervasive that success is improbable without strong, long-term leadership.
Gartner clients can read more about this and other key findings by accessing this research: 2017 CIO Agenda: A Retail Perspective
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