Robert Desisto

A member of the Gartner Blog Network

Entries Tagged as 'software as a service'


Evaluating a Vendor’s SaaS Delivery

by Robert Desisto  |  August 18, 2011  |  Comments Off

I just published research on how to measure a vendor’s SaaS delivery capability. It covers topics ranging from a vendor’s operational management capabilities to measuring the the strength of a vendor’s service level agreement. No matter what SaaS application your considering (e.g., email, CRM, ERP, etc) this research note How to Evaluate A Vendor’s SaaS […]

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Category: Cloud CRM ERP SaaS salesforce automation Software as a Service     Tags: , ,