Robert Desisto

A member of the Gartner Blog Network

Entries Tagged as 'salesforce automation'


Optimizing Budget and Contract Terms for Salesforce.com

by Robert Desisto  |  January 7, 2015  |  Comments Off

Gartner has recently published two important research best practice frameworks that will help procurement professionals, and IT supporting sales and service professionals negotiate salesforce.com contracts, and select the most cost effective services to meet their company’s needs. The first research framework, Key Terms to Negotiate in Your Salesforce.com Master Subscription Agreement, focuses on specific terms and conditions […]

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Category: CRM salesforce automation salesforce.com Vendor Contracts     Tags: , , ,

The Death of the Laptop

by Robert Desisto  |  October 23, 2012  |  2 Comments

At Gartner US Symposium, I have done 20 one on one meetings with clients in the first two days. In 18 of the meetings clients used iPads. In only 2 of the meetings clients used laptops. I even used my own iPad to go over some decsion frameworks using the Gartner iPad App (if you […]

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Category: Cloud CRM ipad salesforce automation     Tags: ,

Microsoft Dynamics CRM Q2 2012 Service Update Analysis

by Robert Desisto  |  April 4, 2012  |  Comments Off

My colleague Michael Maoz and I have just published an Impact Appraisal on the Microsoft Dynamics CRM Q2 2012 Service Update. Key elements of the Microsoft’s release are increased mobile options, enhancements to customization for it’s online version, and analytics.

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Category: Applications Cloud CRM Customer Service SaaS salesforce automation Software as a Service     Tags: , ,

Apply Gartner’s Pace Layer Model to Sales Applications

by Robert Desisto  |  July 22, 2011  |  2 Comments

Gartner’s Pace Layer Model can help sales organizations develop an effective, flexible and innovative sales application strategy. I just recently published a research paper on using the Pace Layer model to deconstruct a sales application portfolio. I provide specific examples for both sales organizations with direct and indirect sales channel models. The goal of the […]

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Category: CRM salesforce automation     Tags: , ,