Robert Desisto

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Entries Tagged as 'SaaS'

Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization

by Robert Desisto  |  June 21, 2013  |  1 Comment

Business application managers have a long-term responsibility to protect their company from potential SaaS delivery problems. I recommend 10 best practices to avoid common mistakes that can lead to SaaS delivery issues. In the recently published research report Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization  I layout the specfic best practices with links to other […]

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Category: Cloud SaaS     Tags: ,’s App-Based Pricing Benefits Some, but Is More Expensive for Others

by Robert Desisto  |  April 18, 2013  |  1 Comment changed pricing for on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were […]

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Category: Applications Cloud CRM SaaS Software as a Service     Tags: ,

Non Price Book Option Could Help You Save Money On contracts

by Robert Desisto  |  August 13, 2012  |  Comments Off

Although it wasn’t publicized on its website, enables its customers to purchase its Sales Cloud Professional solution, with add-on Enterprise Edition features at no additional cost. Just wrote a detailed research note, Save Money With’s Professional and a la Carte Enterprise Features, that helps clients evaluate whether this option makes sense for them.

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Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , , ,

2011 Sales Force Automation Magic Quadrant Released

by Robert Desisto  |  July 18, 2011  |  Comments Off

Check out the 2011 Sales Force Automation Magic Quadrant (released on July 15th, 2011). Mobility continues to grow in importance for users; therefore, it has also become a more critical component of our evaluation criteria for the sales force automation (SFA) Magic Quadrant. Smartphones and iPads (see “iPads: Customer-Facing Selling Will Drive iPad Use for […]

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Category: Applications Cloud CRM Software as a Service     Tags: , , , , , , , , , , , , ,

Amazon’s Cloud Outage Should Cause Pause

by Robert Desisto  |  April 21, 2011  |  5 Comments

While some may write that companies should have gotten better Service Level Agreements with Amazon, I ask does it really matter with such a long outage? Can a SLA really repair damage to your business? Just imagine having your customer contact center in the cloud being down for 20 hours. I am sure your customers […]


Category: Cloud Software as a Service Uncategorized     Tags: ,

Does your vendor Support SaaS? Who Cares

by Robert Desisto  |  September 1, 2010  |  1 Comment

My favorite inquiry from a client is, “Does vendor X support SaaS? “. I respond by first going through the Gartner SaaS definition. I then make a determination. After which I say, who cares. I tell the client it is more important how a vendor supports specific components of SaaS . I just published a […]

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Category: Uncategorized     Tags: ,

Avoiding Expensive SaaS Contracts

by Robert Desisto  |  February 12, 2010  |  2 Comments

I have seen wide variations in SaaS contract pricing (30% to 40%) from customers with similar user subscription numbers, application needs and term lengths. There is always the potential to have SaaS price variances based on geographic location, SaaS vendor account executive selling skills or contract timing in a vendor’s fiscal year. However, there are […]


Category: Cloud SaaS Software as a Service     Tags: ,

Software as a Service Sales Force Automation Prices Are Eroding

by Robert Desisto  |  November 5, 2009  |  2 Comments

Will Software as a Service or Cloud Computing erode prices in business application markets? If sales force automation is an indicator the answer is yes. Just this week Microsoft announced both a price cut and special promotion for its Microsoft CRM Dynamics Online offering. (see Gartner Research Note – Microsoft Reduces Prices to Win CRM […]


Category: Uncategorized     Tags: , ,

Are You Having Difficulty Managing Software as a Service?

by Robert Desisto  |  October 29, 2009  |  Comments Off

This past month 20% of my customer inquiries came from CIOs and their supporting staff asking how to fix poorly negotiated SaaS contracts or respond to new business requirements for SaaS services. In many cases, the IT organization’s first exposure to SaaS is when problems occur. Rather than solve each problem as it occurs, I […]

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Category: Uncategorized     Tags: ,

Cloud Computing and SaaS: Disaster Waiting to Happen?

by Robert Desisto  |  October 21, 2009  |  3 Comments

At Gartner US Symposium today, I asked an audience of roughly 700 people if they had disaster recovery commitments from their Cloud or SaaS provider. One person raised their hand! Maybe we should focus a little less on exploiting the “phenomenon” and more on inspecting the “nuts and bolts” of a Cloud or Saas provider’s […]


Category: Uncategorized     Tags: ,