Robert Desisto

A member of the Gartner Blog Network

Entries Tagged as 'SaaS; Cloud Computing;sales force automation; CRM'


Microsoft Dynamics CRM 2013 Offers Improved Usability, Some Mobility

by Robert Desisto  |  March 4, 2014  |  3 Comments

Microsoft released its latest core CRM offering, Microsoft Dynamics CRM 2013, in September 2013. After discussions with customers who have now had a few months to absorb the release  the most impactful elements of the release are: Improved user experience The addition of more process capabilities The launch of the first Microsoft Dynamics CRM mobile application New [...]

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Category: Cloud CRM Microsoft Dynamics CRM SaaS salesforce automation     Tags: ,

Review of Oracle Fusion CRM

by Robert Desisto  |  May 16, 2012  |  Comments Off

Oracle has released Oracle Fusion CRM for sales organizations’ sales force automation initiatives. It offers enhanced capabilities; however, more customer proof points are needed. In a just publish research note I discuss the top 5 impacts for sales organizations considering Oracle Fusion CRM.

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Category: Applications CRM SaaS salesforce automation     Tags: