by Robert Desisto | March 3, 2011 | 3 Comments
Microsoft is focusing on market penetration with the new release of Microsoft Dynamics CRM Online, which offers 41 languages, worldwide availability and a low price for its CRM software-as-a-service offering. Check out my recently published research note on Gartner.com, Microsoft Makes an Aggressive Move Into CRM SaaS. It provides drill down analysis of strengths and [...]
Category: Cloud CRM SaaS Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | February 16, 2011 | 3 Comments
The latest SaaS vendor pitch on why they don’t need a service level agreement (SLA) is they are so proven they don’t have to offer one. Huh? The question to ask is if the vendor is so reliable then the vendor should have no issue contractually committing to that reliability to its customers. We also [...]
Category: Cloud SaaS Software as a Service Vendor Contracts Tags: SaaS; Cloud Computing;
by Robert Desisto | February 8, 2011 | 1 Comment
The latest tactic SaaS sales reps are using to justify contract renewal increases is blaming the Security and Exchange Commission (SEC). SaaS vendors are dependent on growing contract value to show revenue growth. Vendors can grow contract value by raising prices or adding users. The problem is what if a customer needs to downsize their [...]
Category: Cloud SaaS Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | November 4, 2010 | 1 Comment
The volume of software-as-service (SaaS) questions posed more than doubled, compared with Gartner’s U.S. Symposium in 2009. SaaS is clearly top of mind for IT organizations. However, it is also clear that companies are taking a much more deliberate approach to their use of SaaS. Key questions included: Are SaaS solutions less expensive than on-premises [...]
Category: Cloud Uncategorized Tags: SaaS; Cloud Computing;
