Robert Desisto

A member of the Gartner Blog Network

Entries Tagged as 'SaaS; Cloud Computing;'


When, and When Not, to Pay the Salesforce.com Premium

by Robert Desisto  |  February 21, 2014  |  1 Comment

One of the top questions Gartner receives from clients evaluating salesforce.com is, why are salesforce.com services so expensive versus the competition? With the recent introduction of salesforce.com’s Performance Edition (see “Salesforce.com Announces New Comprehensive CRM Edition”), customers who would have purchased Unlimited Edition (no longer available) are paying 25% to 35% higher prices than they [...]

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Category: CRM salesforce automation salesforce.com Uncategorized     Tags: , ,

Current SaaS Vendors Could Become Legacy Dinosaurs Quicker Than You Think

by Robert Desisto  |  December 2, 2013  |  19 Comments

It has been popular to discuss the impending doom of on premise software business models. You often hear the on premise vendor’s dependency on large capital purchases make it difficult to transition to the smoother SaaS subscription revenue stream.  There is no dispute there is an issue with on premise vendors looking to make the [...]

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Category: Cloud SaaS Software as a Service     Tags:

Do Not Assume SaaS is Pay As You Go

by Robert Desisto  |  October 16, 2013  |  1 Comment

In recent conversations with Gartner clients I was surprised to see clients are stunned that SaaS vendors do not provide ”Pay as You Go” contracts.  SaaS contracts are typically per user per month price with a minimum annual or multi-year volume commitment with no ability to reduce users. In other words, if a you sign contract with [...]

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Category: Cloud SaaS     Tags:

New Gartner Salesforce.com Vendor Rating Published

by Robert Desisto  |  September 20, 2013  |  Comments Off

Gartner has released the 2013 vendor rating for salesforce.com. All 2012 ratings have been updated and new catagories have been added including Marketing Cloud, Communities, and work.com. The vendor rating was developed by a team of 12 Gartner analysts representing multiple application and service areas. It is a  good read for both existing salesforce.com customers and salesforce.com prospects.

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Category: Cloud CRM salesforce.com     Tags: ,

Will Enterprises Buy into Salesforce.com’s New Performance Edition?

by Robert Desisto  |  September 17, 2013  |  Comments Off

On 12 August 2013, Salesforce.com announced its first major pricing and packaging overhaul in eight years by eliminating Unlimited Edition from its portfolio and launching the new Performance Edition to appeal to broad CRM projects. The new Performance Edition will combine Service and Sales cloud and continue to provide free access to Force.com for Performance [...]

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Category: Cloud CRM salesforce automation salesforce.com     Tags: ,

How to Ease the Planning, Sourcing and Implementation of SaaS Projects

by Robert Desisto  |  September 4, 2013  |  1 Comment

My collegues and I just published a very comprensive Gartner Special Report on planning, sourcing and implementing SaaS Projects. The Special Report has a number of downloadable spreadsheet toolkits to help estimate TCO, evaluate applicablity of SaaS, and implement specific contract language for SaaS contracts.  The report takes the reader from the definition of SaaS to architecture considerations to providing guidence on [...]

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Category: Applications Cloud SaaS Software as a Service     Tags:

The Right Definition of SaaS Will Reduce Its Business Value Uncertainties

by Robert Desisto  |  August 14, 2013  |  Comments Off

Often clients call me asking whether a vendor is truly providing software as a service.  Clients ask because some vendors engage in “cloud washing” their offerings. Basically in a desire to get higher valuations for their company a vendor  claims software as a service or cloud computing. It does not matter what a vendor calls itself, it does [...]

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Category: Applications Cloud SaaS     Tags:

Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization

by Robert Desisto  |  June 21, 2013  |  1 Comment

Business application managers have a long-term responsibility to protect their company from potential SaaS delivery problems. I recommend 10 best practices to avoid common mistakes that can lead to SaaS delivery issues. In the recently published research report Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization  I layout the specfic best practices with links to other [...]

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Category: Cloud SaaS     Tags: ,

Salesforce.com’s App-Based Pricing Benefits Some, but Is More Expensive for Others

by Robert Desisto  |  April 18, 2013  |  1 Comment

Salesforce.com changed pricing for Force.com on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. Force.com user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were [...]

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Category: Applications Cloud CRM SaaS Software as a Service     Tags: ,

Gartner 2013 Software as a Service Predictions

by Robert Desisto  |  December 27, 2012  |  5 Comments

Our 2013 Software as a Service (SaaS) predictions focus on the increasing role Platform as a Service (PaaS) will play with SaaS, new opportunities for SaaS in IT management and emerging geographies such as China. We also offer our predictions on the future of SLAs, and the increasing role of internal CSBs. Key findings from [...]

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Category: Cloud SaaS Software as a Service     Tags: , ,