It has been popular to discuss the impending doom of on premise software business models. You often hear the on premise vendor’s dependency on large capital purchases make it difficult to transition to the smoother SaaS subscription revenue stream. There is no dispute there is an issue with on premise vendors looking to make the [...]
Entries Tagged as 'SaaS; Cloud Computing;'
by Robert Desisto | December 2, 2013 | 8 Comments
by Robert Desisto | October 16, 2013 | 1 Comment
In recent conversations with Gartner clients I was surprised to see clients are stunned that SaaS vendors do not provide ”Pay as You Go” contracts. SaaS contracts are typically per user per month price with a minimum annual or multi-year volume commitment with no ability to reduce users. In other words, if a you sign contract with [...]
by Robert Desisto | September 20, 2013 | Comments Off
Gartner has released the 2013 vendor rating for salesforce.com. All 2012 ratings have been updated and new catagories have been added including Marketing Cloud, Communities, and work.com. The vendor rating was developed by a team of 12 Gartner analysts representing multiple application and service areas. It is a good read for both existing salesforce.com customers and salesforce.com prospects.
by Robert Desisto | September 17, 2013 | Comments Off
On 12 August 2013, Salesforce.com announced its first major pricing and packaging overhaul in eight years by eliminating Unlimited Edition from its portfolio and launching the new Performance Edition to appeal to broad CRM projects. The new Performance Edition will combine Service and Sales cloud and continue to provide free access to Force.com for Performance [...]
by Robert Desisto | September 4, 2013 | 1 Comment
My collegues and I just published a very comprensive Gartner Special Report on planning, sourcing and implementing SaaS Projects. The Special Report has a number of downloadable spreadsheet toolkits to help estimate TCO, evaluate applicablity of SaaS, and implement specific contract language for SaaS contracts. The report takes the reader from the definition of SaaS to architecture considerations to providing guidence on [...]
by Robert Desisto | August 14, 2013 | Comments Off
Often clients call me asking whether a vendor is truly providing software as a service. Clients ask because some vendors engage in “cloud washing” their offerings. Basically in a desire to get higher valuations for their company a vendor claims software as a service or cloud computing. It does not matter what a vendor calls itself, it does [...]
by Robert Desisto | June 21, 2013 | 1 Comment
Business application managers have a long-term responsibility to protect their company from potential SaaS delivery problems. I recommend 10 best practices to avoid common mistakes that can lead to SaaS delivery issues. In the recently published research report Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization I layout the specfic best practices with links to other [...]
by Robert Desisto | April 18, 2013 | 1 Comment
Salesforce.com changed pricing for Force.com on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. Force.com user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were [...]
by Robert Desisto | December 27, 2012 | 5 Comments
Our 2013 Software as a Service (SaaS) predictions focus on the increasing role Platform as a Service (PaaS) will play with SaaS, new opportunities for SaaS in IT management and emerging geographies such as China. We also offer our predictions on the future of SLAs, and the increasing role of internal CSBs. Key findings from [...]
by Robert Desisto | August 13, 2012 | Comments Off
Although it wasn’t publicized on its website, salesforce.com enables its customers to purchase its Sales Cloud Professional solution, with add-on Enterprise Edition features at no additional cost. Just wrote a detailed research note, Save Money With Salesforce.com’s Professional and a la Carte Enterprise Features, that helps clients evaluate whether this option makes sense for them.