Robert Desisto

A member of the Gartner Blog Network

Entries Tagged as 'SaaS; Cloud Computing;'


Salesforce.com’s App-Based Pricing Benefits Some, but Is More Expensive for Others

by Robert Desisto  |  April 18, 2013  |  1 Comment

Salesforce.com changed pricing for Force.com on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. Force.com user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were [...]

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Category: Applications Cloud CRM SaaS Software as a Service     Tags: ,

Gartner 2013 Software as a Service Predictions

by Robert Desisto  |  December 27, 2012  |  5 Comments

Our 2013 Software as a Service (SaaS) predictions focus on the increasing role Platform as a Service (PaaS) will play with SaaS, new opportunities for SaaS in IT management and emerging geographies such as China. We also offer our predictions on the future of SLAs, and the increasing role of internal CSBs. Key findings from [...]

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Category: Cloud SaaS Software as a Service     Tags: , ,

Non Price Book Option Could Help You Save Money On Salesforce.com contracts

by Robert Desisto  |  August 13, 2012  |  Comments Off

Although it wasn’t publicized on its website, salesforce.com enables its customers to purchase its Sales Cloud Professional solution, with add-on Enterprise Edition features at no additional cost. Just wrote a detailed research note, Save Money With Salesforce.com’s Professional and a la Carte Enterprise Features, that helps clients evaluate whether this option makes sense for them.

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Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , , ,

Cloud, Mobile, Social and Analytics Dominate 2012 CRM Sales Hype Cycle

by Robert Desisto  |  July 20, 2012  |  1 Comment

In 2011, more than $5 billion was invested in sales applications. Sales organizations are focusing their sales application investments on the differentiation and innovation of application pace layers. This has led to an uptick in analytics, cloud-based offerings and mobile device deployments. Sales performance management and lead management have also gotten more attention, because sales [...]

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Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , , , , , , ,

Why Service Level Agreements Count for Cloud Computing

by Robert Desisto  |  July 11, 2012  |  5 Comments

In the past few weeks there have been major outages by a high profile cloud infrastructure provider and a large SaaS vendor, both of whom have had a reasonably good track records. Unfortunately, much of the attention in the press and even by some analysts has been devoted into what went wrong versus providing advice [...]

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Category: Cloud Software as a Service     Tags:

Death of On Premises Vendors Greatly Exaggerated

by Robert Desisto  |  May 25, 2012  |  1 Comment

Sap’s acquisitions of SuccessFactors and now Ariba are examples of rapid consolidation of SaaS providers by large established on premises vendors. Oracle’s acquisition of Rightnow, and Taleo are further cases in point. Conventional wisdom was the cloud would be so disruptive to software industry titans that their long term viability would be questionable. Many forgot [...]

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Category: Applications Cloud SaaS Software as a Service     Tags:

Gartner Cool Sales Vendors for 2012

by Robert Desisto  |  March 30, 2012  |  Comments Off

Ed Thompson and I just published the Gartner Cool Sales Vendors Report for 2012. The 2012 Cool Vendors in the CRM sales report offer new approaches to improving sales. Vendors highlighted use social, analytics and content management to help salespeople strengthen customer and prospect relationships. Specific vendors covered in the report are Qvidian, GoodData, and [...]

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Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , ,

Dreamforce 2011: Salesforce.com Doubles Down on Social and Mobile Technologies

by Robert Desisto  |  October 7, 2011  |  Comments Off

Salesforce.com reinforced its strategy for social and mobile technologies with a number of announcements at Dreamforce 2011. The social enterprise is its latest marketing theme, introduced at Dreamforce 2011 to elevate awareness of the salesforce.com’s current cloud offerings, such as Chatter. This research note http://www.gartner.com/resId=1815914 analyzes the mobile, social and platform elements of salesforce.com’s announcements [...]

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Category: CRM SaaS salesforce automation Software as a Service     Tags: ,

CRM SaaS Pie Growing?

by Robert Desisto  |  September 16, 2011  |  Comments Off

It was assumed that the CRM SaaS market would be a zero sum game. Success of Microsoft would come at the expense of market share leader salesforce.com. However, there is evidence to the contrary. Two specific market events directly go against the prevailing wisdom that Microsoft’s gain would be Salesforce.com’s loss, or vice versa. Salesforce.com [...]

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Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , , ,

SaaS Enterprise License Agreements Are Not New, Buyer Beware

by Robert Desisto  |  September 8, 2011  |  Comments Off

Spurned on by recent press hype, I have been inundated with calls from clients about a supposedly new concept called SaaS Enterprise License Agreements. Despite claims made by some vendors this is not a new concept, even for vendors who are making claims that it is new have been offering it for years. Sometimes vendors [...]

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Category: Cloud CRM SaaS Software as a Service Vendor Contracts     Tags: , , , , , , ,