Salesforce.com is taking a different approach to social technology by embedding capabilities directly into the context of the application. Other vendors incorporate collaboration items like instant messaging or content sharing, but not to the extent of salesforce.com. Salesforce.com attempts to use principles similar to those of Facebook for CRM applications, and sees Facebook as having [...]
Entries Tagged as 'Customer Service'
by Robert Desisto | March 4, 2011 | 1 Comment
by Robert Desisto | June 3, 2009 | 12 Comments
I am new to the Gartner Blogsphere. I will be using this space to share real world situations. No theory, just plain real world circumstances. My first post is my own personal experience on how one company, Discover Card, just doesn’t get it when it comes to CRM. My story starts on May 22, 2009 [...]