Entries Tagged as 'CRM'
by Robert Desisto | August 13, 2012 | Comments Off
Although it wasn’t publicized on its website, salesforce.com enables its customers to purchase its Sales Cloud Professional solution, with add-on Enterprise Edition features at no additional cost. Just wrote a detailed research note, Save Money With Salesforce.com’s Professional and a la Carte Enterprise Features, that helps clients evaluate whether this option makes sense for them.
Category: Cloud CRM SaaS salesforce automation Software as a Service Tags: CRM, SaaS, SaaS; Cloud Computing;, salesforce.com
by Robert Desisto | July 20, 2012 | 1 Comment
In 2011, more than $5 billion was invested in sales applications. Sales organizations are focusing their sales application investments on the differentiation and innovation of application pace layers. This has led to an uptick in analytics, cloud-based offerings and mobile device deployments. Sales performance management and lead management have also gotten more attention, because sales [...]
Category: Cloud CRM SaaS salesforce automation Software as a Service Tags: analytics, CRM, hype cycle, mobile, SaaS; Cloud Computing;, sales, Sales force automation, social media
by Robert Desisto | July 19, 2012 | Comments Off
The 2012 Sales Force Automation Magic Quadrant is officially published. We had one new leader emerge, one vendor drop from inclusion and a new product added that was not included in the 2011 Magic Quadrant. The magic quadrant evaluation process had the usual vendor claims, “Why is Vendor “A” have a better position than we [...]
Category: Cloud CRM SaaS salesforce automation Software as a Service Tags: CRM, Magic Quadrant, microsoft, oracle, Pivotal, Sage software, Sales force automation, salesforce.com, SAP, sugarcrm, Zoho
by Robert Desisto | April 4, 2012 | Comments Off
My colleague Michael Maoz and I have just published an Impact Appraisal on the Microsoft Dynamics CRM Q2 2012 Service Update. Key elements of the Microsoft’s release are increased mobile options, enhancements to customization for it’s online version, and analytics.
Category: Applications Cloud CRM Customer Service SaaS salesforce automation Software as a Service Tags: CRM, microsoft, salesforce automation
by Robert Desisto | August 18, 2011 | Comments Off
I just published research on how to measure a vendor’s SaaS delivery capability. It covers topics ranging from a vendor’s operational management capabilities to measuring the the strength of a vendor’s service level agreement. No matter what SaaS application your considering (e.g., email, CRM, ERP, etc) this research note How to Evaluate A Vendor’s SaaS [...]
Category: Cloud CRM ERP SaaS salesforce automation Software as a Service Tags: CRM, SaaS; Cloud Computing;, software as a service
by Robert Desisto | July 18, 2011 | Comments Off
Check out the 2011 Sales Force Automation Magic Quadrant (released on July 15th, 2011). Mobility continues to grow in importance for users; therefore, it has also become a more critical component of our evaluation criteria for the sales force automation (SFA) Magic Quadrant. Smartphones and iPads (see “iPads: Customer-Facing Selling Will Drive iPad Use for [...]
Category: Applications Cloud CRM Software as a Service Tags: Cloud, CRM, microsoft, Netsuite, oracle, Pivotal, SaaS, Sage software, Sales force automation, sales people, salesforce.com, SAP, sugarcrm, Zoho
by Robert Desisto | March 24, 2011 | Comments Off
Just published an update to the Gartner Decision Framework for Evaluating Salesforce Automation functionality. The framework provides a complete view and suitability analysis of functionality for sales force automation ranging for opportunity management to social CRM.
Category: CRM Tags: CRM, Sales force automation
by Robert Desisto | March 7, 2011 | 4 Comments
On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product will be available for early customer involvement in April 2011. The new offering reflects a trend toward social technology in CRM applications with a people-centric [...]
Category: Applications Cloud CRM ERP SaaS Software as a Service Tags: CRM, SaaS; Cloud Computing;, Sales force automation, SAP
by Robert Desisto | March 4, 2011 | 1 Comment
Salesforce.com is taking a different approach to social technology by embedding capabilities directly into the context of the application. Other vendors incorporate collaboration items like instant messaging or content sharing, but not to the extent of salesforce.com. Salesforce.com attempts to use principles similar to those of Facebook for CRM applications, and sees Facebook as having [...]
Category: Cloud CRM Customer Service SaaS Software as a Service Tags: CRM, Customer Service, SaaS; Cloud Computing;, Sales force automation, salesforce.com
by Robert Desisto | June 3, 2009 | 12 Comments
I am new to the Gartner Blogsphere. I will be using this space to share real world situations. No theory, just plain real world circumstances. My first post is my own personal experience on how one company, Discover Card, just doesn’t get it when it comes to CRM. My story starts on May 22, 2009 [...]
Category: CRM Customer Experience Customer Service Finanical Service Tags: Add new tag, CRM, Customer Service
