Robert Desisto

A member of the Gartner Blog Network

Entries Tagged as 'Cloud'


2011 Sales Force Automation Magic Quadrant Released

by Robert Desisto  |  July 18, 2011  |  Comments Off

Check out the 2011 Sales Force Automation Magic Quadrant (released on July 15th, 2011). Mobility continues to grow in importance for users; therefore, it has also become a more critical component of our evaluation criteria for the sales force automation (SFA) Magic Quadrant. Smartphones and iPads (see “iPads: Customer-Facing Selling Will Drive iPad Use for [...]

Comments Off

Category: Applications Cloud CRM Software as a Service     Tags: , , , , , , , , , , , , ,

Does your vendor Support SaaS? Who Cares

by Robert Desisto  |  September 1, 2010  |  1 Comment

My favorite inquiry from a client is, “Does vendor X support SaaS? “. I respond by first going through the Gartner SaaS definition. I then make a determination. After which I say, who cares. I tell the client it is more important how a vendor supports specific components of SaaS . I just published a [...]

1 Comment »

Category: Uncategorized     Tags: ,

Avoiding Expensive SaaS Contracts

by Robert Desisto  |  February 12, 2010  |  2 Comments

I have seen wide variations in SaaS contract pricing (30% to 40%) from customers with similar user subscription numbers, application needs and term lengths. There is always the potential to have SaaS price variances based on geographic location, SaaS vendor account executive selling skills or contract timing in a vendor’s fiscal year. However, there are [...]

2 Comments »

Category: Cloud SaaS Software as a Service     Tags: ,

Software as a Service Sales Force Automation Prices Are Eroding

by Robert Desisto  |  November 5, 2009  |  2 Comments

Will Software as a Service or Cloud Computing erode prices in business application markets? If sales force automation is an indicator the answer is yes. Just this week Microsoft announced both a price cut and special promotion for its Microsoft CRM Dynamics Online offering. (see Gartner Research Note – Microsoft Reduces Prices to Win CRM [...]

2 Comments »

Category: Uncategorized     Tags: , ,

Are You Having Difficulty Managing Software as a Service?

by Robert Desisto  |  October 29, 2009  |  Comments Off

This past month 20% of my customer inquiries came from CIOs and their supporting staff asking how to fix poorly negotiated SaaS contracts or respond to new business requirements for SaaS services. In many cases, the IT organization’s first exposure to SaaS is when problems occur. Rather than solve each problem as it occurs, I [...]

Comments Off

Category: Uncategorized     Tags: ,

Cloud Computing and SaaS: Disaster Waiting to Happen?

by Robert Desisto  |  October 21, 2009  |  3 Comments

At Gartner US Symposium today, I asked an audience of roughly 700 people if they had disaster recovery commitments from their Cloud or SaaS provider. One person raised their hand! Maybe we should focus a little less on exploiting the “phenomenon” and more on inspecting the “nuts and bolts” of a Cloud or Saas provider’s [...]

3 Comments »

Category: Uncategorized     Tags: ,

Beware of Cloud and SaaS Huggers

by Robert Desisto  |  September 29, 2009  |  Comments Off

Are you annoyed as much as I am when analysts and pundits stop at no end to espouse the benefits of cloud computing or SaaS without providing the downsides or risks? We all have all seen the behavior.  Cloud Huggers are the first to blog when a negative press event comes out about a cloud [...]

Comments Off

Category: Uncategorized     Tags: , , , ,