Robert DeSisto

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Software as a Service Sales Force Automation Prices Are Eroding

November 5th, 2009 · 4 Comments

Will Software as a Service or Cloud Computing erode prices in business application markets? If sales force automation is an indicator the answer is yes. Just this week Microsoft announced both a price cut and special promotion for its Microsoft CRM Dynamics Online offering. (see Gartner Research Note – Microsoft Reduces Prices to Win CRM [...]

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Are You Having Difficulty Managing Software as a Service?

October 29th, 2009 · No Comments

This past month 20% of my customer inquiries came from CIOs and their supporting staff asking how to fix poorly negotiated SaaS contracts or respond to new business requirements for SaaS services. In many cases, the IT organization’s first exposure to SaaS is when problems occur. Rather than solve each problem as it occurs, I [...]

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Cloud Computing and SaaS: Disaster Waiting to Happen?

October 21st, 2009 · 3 Comments

At Gartner US Symposium today, I asked an audience of roughly 700 people if they had disaster recovery commitments from their Cloud or SaaS provider. One person raised their hand! Maybe we should focus a little less on exploiting the “phenomenon” and more on inspecting the “nuts and bolts” of a Cloud or Saas provider’s [...]

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Beware of Cloud and SaaS Huggers

September 29th, 2009 · No Comments

Are you annoyed as much as I am when analysts and pundits stop at no end to espouse the benefits of cloud computing or SaaS without providing the downsides or risks? We all have all seen the behavior.  Cloud Huggers are the first to blog when a negative press event comes out about a cloud [...]

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