Gartner Blog Network

Robert P. Desisto
VP Distinguished Analyst
14 years at Gartner
24 years IT industry

Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Read Full Bio

Survey Shows High Importance of Mobility for Sales Organizations

by Robert Desisto  |  September 29, 2014

At a July 2014 Webinar on Mobile Selling attended by more than 80 IT and sales force automation (SFA) application managers, Gartner asked several questions about the use of smartphones and tablets with sales organizations. The questions involved device adoption, mobile OS preferences and business results achieved through mobility. The questions polled are among the […]

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Off the Grid … Much Harder Than You Think

by Robert Desisto  |  September 4, 2014

Many of us wonder what it is like to be without our mobile smartphone for an extended period of time. Recently on a trip to the Bahamas I had the experience with my family and it was much harder than we expected. We did not want to pay international rates on the phones so we […]

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2014 Gartner CRM Sales Magic Quadrant Published

by Robert Desisto  |  July 18, 2014

The 2014 Gartner CRM Sales Magic Quadrant is now pubished.  Sales application managers will find that improvements in the viability of SAP and Oracle cloud offerings underscore the evolution of traditional on-premises vendors to SaaS, but salesforce.com still leads the market. The magic quadrant evaluates vendors based on their ability to deliver Sales force automation […]

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The Future of Enterprise Applications is Mobility

by Robert Desisto  |  July 14, 2014

The digital enterprise is increasingly a mobile enterprise. Business users and customers are showing a sharp interest in mobile devices and mobile applications. The future of enterprise applications, both for enterprise workers and consumers, is mobility. We have brought together IT perspectives regarding mobile from across Gartner Research in this comprehensive special report, The Future […]

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Come See My Mobile Webinar on Using Mobility as a Strategic Selling Weapon

by Robert Desisto  |  July 9, 2014

Mobile technology will have the greatest impact on sales organizations since the introduction of the laptop more than 25 years ago. Mobile devices will increase sales force automation adoption and enable new value-added selling processes to improve sales effectiveness. The result will be an easier pathway for sales leaders to achieve revenue and business targets. […]

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Has SaaS become the next Client/Server?

by Robert Desisto  |  June 23, 2014

I am not saying that  SaaS or cloud computing resembles client/server technically but as it relates to maturity, SaaS is not a big deal anymore. Just like client/server, SaaS has gotten to the point where you can find multiple vendors in almost every application category . The cloud is no longer the “great” differentiator vendors would […]

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Microsoft Dynamics CRM 2013 Offers Improved Usability, Some Mobility

by Robert Desisto  |  March 4, 2014

Microsoft released its latest core CRM offering, Microsoft Dynamics CRM 2013, in September 2013. After discussions with customers who have now had a few months to absorb the release  the most impactful elements of the release are: Improved user experience The addition of more process capabilities The launch of the first Microsoft Dynamics CRM mobile application New […]

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When, and When Not, to Pay the Salesforce.com Premium

by Robert Desisto  |  February 21, 2014

One of the top questions Gartner receives from clients evaluating salesforce.com is, why are salesforce.com services so expensive versus the competition? With the recent introduction of salesforce.com’s Performance Edition (see “Salesforce.com Announces New Comprehensive CRM Edition”), customers who would have purchased Unlimited Edition (no longer available) are paying 25% to 35% higher prices than they […]

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Current SaaS Vendors Could Become Legacy Dinosaurs Quicker Than You Think

by Robert Desisto  |  December 2, 2013

It has been popular to discuss the impending doom of on premise software business models. You often hear the on premise vendor’s dependency on large capital purchases make it difficult to transition to the smoother SaaS subscription revenue stream.  There is no dispute there is an issue with on premise vendors looking to make the […]

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Do Not Assume SaaS is Pay As You Go

by Robert Desisto  |  October 16, 2013

In recent conversations with Gartner clients I was surprised to see clients are stunned that SaaS vendors do not provide “Pay as You Go” contracts.  SaaS contracts are typically per user per month price with a minimum annual or multi-year volume commitment with no ability to reduce users. In other words, if a you sign contract with […]

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