Robert Desisto

A member of the Gartner Blog Network

Entries Categorized as 'Vendor Contracts'

Optimizing Budget and Contract Terms for

by Robert Desisto  |  January 7, 2015  |  Comments Off

Gartner has recently published two important research best practice frameworks that will help procurement professionals, and IT supporting sales and service professionals negotiate contracts, and select the most cost effective services to meet their company’s needs. The first research framework, Key Terms to Negotiate in Your Master Subscription Agreement, focuses on specific terms and conditions […]

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Category: CRM salesforce automation Vendor Contracts     Tags: , , ,

SaaS Enterprise License Agreements Are Not New, Buyer Beware

by Robert Desisto  |  September 8, 2011  |  Comments Off

Spurned on by recent press hype, I have been inundated with calls from clients about a supposedly new concept called SaaS Enterprise License Agreements. Despite claims made by some vendors this is not a new concept, even for vendors who are making claims that it is new have been offering it for years. Sometimes vendors […]

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Category: Cloud CRM SaaS Software as a Service Vendor Contracts     Tags: , , , , , , ,

SaaS Vendors: “We don’t need to provide you an SLA because we are reliable”

by Robert Desisto  |  February 16, 2011  |  3 Comments

The latest SaaS vendor pitch on why they don’t need a service level agreement (SLA) is they are so proven they don’t have to offer one. Huh? The question to ask is if the vendor is so reliable then the vendor should have no issue contractually committing to that reliability to its customers. We also […]


Category: Cloud SaaS Software as a Service Vendor Contracts     Tags: