by Robert Desisto | April 21, 2011 | 4 Comments
While some may write that companies should have gotten better Service Level Agreements with Amazon, I ask does it really matter with such a long outage? Can a SLA really repair damage to your business? Just imagine having your customer contact center in the cloud being down for 20 hours. I am sure your customers [...]
Category: Cloud Software as a Service Uncategorized Tags: SaaS, SaaS; Cloud Computing;
by Robert Desisto | November 4, 2010 | 1 Comment
The volume of software-as-service (SaaS) questions posed more than doubled, compared with Gartner’s U.S. Symposium in 2009. SaaS is clearly top of mind for IT organizations. However, it is also clear that companies are taking a much more deliberate approach to their use of SaaS. Key questions included: Are SaaS solutions less expensive than on-premises [...]
Category: Cloud Uncategorized Tags: SaaS; Cloud Computing;
by Robert Desisto | September 1, 2010 | 1 Comment
My favorite inquiry from a client is, “Does vendor X support SaaS? “. I respond by first going through the Gartner SaaS definition. I then make a determination. After which I say, who cares. I tell the client it is more important how a vendor supports specific components of SaaS . I just published a [...]
Category: Uncategorized Tags: Cloud, SaaS
by Robert Desisto | July 22, 2010 | 1 Comment
There are many types of cloud computing, and each is progressing at a different rate. Software as a service (SaaS) refers to applications delivered as cloud services, and is in many ways the most mature of the cloud types. It is important that companies get in front or quickly catch up to the SaaS adoption [...]
Category: Uncategorized Tags: SaaS;Cloud Computing
by Robert Desisto | November 5, 2009 | 2 Comments
Will Software as a Service or Cloud Computing erode prices in business application markets? If sales force automation is an indicator the answer is yes. Just this week Microsoft announced both a price cut and special promotion for its Microsoft CRM Dynamics Online offering. (see Gartner Research Note – Microsoft Reduces Prices to Win CRM [...]
Category: Uncategorized Tags: Cloud, SaaS, Sales force automation
by Robert Desisto | October 29, 2009 | Comments Off
This past month 20% of my customer inquiries came from CIOs and their supporting staff asking how to fix poorly negotiated SaaS contracts or respond to new business requirements for SaaS services. In many cases, the IT organization’s first exposure to SaaS is when problems occur. Rather than solve each problem as it occurs, I [...]
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Category: Uncategorized Tags: Cloud, SaaS
by Robert Desisto | October 21, 2009 | 3 Comments
At Gartner US Symposium today, I asked an audience of roughly 700 people if they had disaster recovery commitments from their Cloud or SaaS provider. One person raised their hand! Maybe we should focus a little less on exploiting the “phenomenon” and more on inspecting the “nuts and bolts” of a Cloud or Saas provider’s [...]
Category: Uncategorized Tags: Cloud, SaaS
by Robert Desisto | September 29, 2009 | Comments Off
Are you annoyed as much as I am when analysts and pundits stop at no end to espouse the benefits of cloud computing or SaaS without providing the downsides or risks? We all have all seen the behavior. Cloud Huggers are the first to blog when a negative press event comes out about a cloud [...]
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Category: Uncategorized Tags: amazon, Cloud, google, SaaS, salesforce.com
