Robert Desisto

A member of the Gartner Blog Network

Entries Categorized as 'Software as a Service'


Death of On Premises Vendors Greatly Exaggerated

by Robert Desisto  |  May 25, 2012  |  1 Comment

Sap’s acquisitions of SuccessFactors and now Ariba are examples of rapid consolidation of SaaS providers by large established on premises vendors. Oracle’s acquisition of Rightnow, and Taleo are further cases in point. Conventional wisdom was the cloud would be so disruptive to software industry titans that their long term viability would be questionable. Many forgot [...]

1 Comment »

Category: Applications Cloud SaaS Software as a Service     Tags:

Comparing On Premises and SaaS Total Cost of Ownership

by Robert Desisto  |  May 4, 2012  |  1 Comment

For the past few years the great debate is whether Software as a Service is less expensive to implement and maintain than on premises applications. My colleague, Fran Karamouzis, and I have created a total cost of ownership model to compare SaaS and on on premises delivery models. Our decision framework allows the user to [...]

1 Comment »

Category: Applications Cloud SaaS Software as a Service     Tags: ,

Microsoft Dynamics CRM Q2 2012 Service Update Analysis

by Robert Desisto  |  April 4, 2012  |  Comments Off

My colleague Michael Maoz and I have just published an Impact Appraisal on the Microsoft Dynamics CRM Q2 2012 Service Update. Key elements of the Microsoft’s release are increased mobile options, enhancements to customization for it’s online version, and analytics.

Comments Off

Category: Applications Cloud CRM Customer Service SaaS salesforce automation Software as a Service     Tags: , ,

Gartner Cool Sales Vendors for 2012

by Robert Desisto  |  March 30, 2012  |  Comments Off

Ed Thompson and I just published the Gartner Cool Sales Vendors Report for 2012. The 2012 Cool Vendors in the CRM sales report offer new approaches to improving sales. Vendors highlighted use social, analytics and content management to help salespeople strengthen customer and prospect relationships. Specific vendors covered in the report are Qvidian, GoodData, and [...]

Comments Off

Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , ,

The Impact of Cloud Computing On Business Applications

by Robert Desisto  |  November 16, 2011  |  Comments Off

Cloud computing is having a major impact on business operations. We just published a Gartner Special report, The Future of Cloud Business Applications, that assesses the current cloud computing “state of play” in business domains such as marketing, sales, customer service, finance, and human resources to name a few. The special report provides an overview [...]

Comments Off

Category: Applications Cloud Finanical Service SaaS Software as a Service     Tags:

Dreamforce 2011: Salesforce.com Doubles Down on Social and Mobile Technologies

by Robert Desisto  |  October 7, 2011  |  Comments Off

Salesforce.com reinforced its strategy for social and mobile technologies with a number of announcements at Dreamforce 2011. The social enterprise is its latest marketing theme, introduced at Dreamforce 2011 to elevate awareness of the salesforce.com’s current cloud offerings, such as Chatter. This research note http://www.gartner.com/resId=1815914 analyzes the mobile, social and platform elements of salesforce.com’s announcements [...]

Comments Off

Category: CRM SaaS salesforce automation Software as a Service     Tags: ,

Cloud Computing and SaaS Not For Everyone

by Robert Desisto  |  September 23, 2011  |  3 Comments

A client asked me how much of their application portfolio should be running in the Cloud using SaaS. The client wanted a benchmark of what other companies were doing of similar size and scope. I informed client that looking at a percentage is not a particularly useful formula. A more appropriate process is to analyze [...]

3 Comments »

Category: Cloud SaaS Software as a Service     Tags:

CRM SaaS Pie Growing?

by Robert Desisto  |  September 16, 2011  |  Comments Off

It was assumed that the CRM SaaS market would be a zero sum game. Success of Microsoft would come at the expense of market share leader salesforce.com. However, there is evidence to the contrary. Two specific market events directly go against the prevailing wisdom that Microsoft’s gain would be Salesforce.com’s loss, or vice versa. Salesforce.com [...]

Comments Off

Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , , ,

SaaS Enterprise License Agreements Are Not New, Buyer Beware

by Robert Desisto  |  September 8, 2011  |  Comments Off

Spurned on by recent press hype, I have been inundated with calls from clients about a supposedly new concept called SaaS Enterprise License Agreements. Despite claims made by some vendors this is not a new concept, even for vendors who are making claims that it is new have been offering it for years. Sometimes vendors [...]

Comments Off

Category: Cloud CRM SaaS Software as a Service Vendor Contracts     Tags: , , , , , , ,

Evaluating a Vendor’s SaaS Delivery

by Robert Desisto  |  August 18, 2011  |  Comments Off

I just published research on how to measure a vendor’s SaaS delivery capability. It covers topics ranging from a vendor’s operational management capabilities to measuring the the strength of a vendor’s service level agreement. No matter what SaaS application your considering (e.g., email, CRM, ERP, etc) this research note How to Evaluate A Vendor’s SaaS [...]

Comments Off

Category: Cloud CRM ERP SaaS salesforce automation Software as a Service     Tags: , ,