Entries Categorized as 'Software as a Service'
by Robert Desisto | July 18, 2011 | Comments Off
Check out the 2011 Sales Force Automation Magic Quadrant (released on July 15th, 2011). Mobility continues to grow in importance for users; therefore, it has also become a more critical component of our evaluation criteria for the sales force automation (SFA) Magic Quadrant. Smartphones and iPads (see “iPads: Customer-Facing Selling Will Drive iPad Use for [...]
Category: Applications Cloud CRM Software as a Service Tags: Cloud, CRM, microsoft, Netsuite, oracle, Pivotal, SaaS, Sage software, Sales force automation, sales people, salesforce.com, SAP, sugarcrm, Zoho
by Robert Desisto | April 21, 2011 | 4 Comments
While some may write that companies should have gotten better Service Level Agreements with Amazon, I ask does it really matter with such a long outage? Can a SLA really repair damage to your business? Just imagine having your customer contact center in the cloud being down for 20 hours. I am sure your customers [...]
Category: Cloud Software as a Service Uncategorized Tags: SaaS, SaaS; Cloud Computing;
by Robert Desisto | March 25, 2011 | Comments Off
We just published the SaaS Research Agenda key issues for 2011. Our focus is to not only help companies avoid pitfalls associated with cloud computing but provide best practices to gain optimal value. Check it out on Gartner.com.
Category: Cloud SaaS Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | March 7, 2011 | 4 Comments
On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product will be available for early customer involvement in April 2011. The new offering reflects a trend toward social technology in CRM applications with a people-centric [...]
Category: Applications Cloud CRM ERP SaaS Software as a Service Tags: CRM, SaaS; Cloud Computing;, Sales force automation, SAP
by Robert Desisto | March 4, 2011 | 1 Comment
Salesforce.com is taking a different approach to social technology by embedding capabilities directly into the context of the application. Other vendors incorporate collaboration items like instant messaging or content sharing, but not to the extent of salesforce.com. Salesforce.com attempts to use principles similar to those of Facebook for CRM applications, and sees Facebook as having [...]
Category: Cloud CRM Customer Service SaaS Software as a Service Tags: CRM, Customer Service, SaaS; Cloud Computing;, Sales force automation, salesforce.com
by Robert Desisto | March 3, 2011 | 3 Comments
Microsoft is focusing on market penetration with the new release of Microsoft Dynamics CRM Online, which offers 41 languages, worldwide availability and a low price for its CRM software-as-a-service offering. Check out my recently published research note on Gartner.com, Microsoft Makes an Aggressive Move Into CRM SaaS. It provides drill down analysis of strengths and [...]
Category: Cloud CRM SaaS Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | February 16, 2011 | 3 Comments
The latest SaaS vendor pitch on why they don’t need a service level agreement (SLA) is they are so proven they don’t have to offer one. Huh? The question to ask is if the vendor is so reliable then the vendor should have no issue contractually committing to that reliability to its customers. We also [...]
Category: Cloud SaaS Software as a Service Vendor Contracts Tags: SaaS; Cloud Computing;
by Robert Desisto | February 8, 2011 | 1 Comment
The latest tactic SaaS sales reps are using to justify contract renewal increases is blaming the Security and Exchange Commission (SEC). SaaS vendors are dependent on growing contract value to show revenue growth. Vendors can grow contract value by raising prices or adding users. The problem is what if a customer needs to downsize their [...]
Category: Cloud SaaS Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | August 23, 2010 | 1 Comment
One of the attractive elements of SaaS for the business user is liberation from the IT organization. No longer would business users have to get “in line” for key functionality, or new upgrades. Business departments such as sales operations now control their own destiny. The problem is at some point the business department will need [...]
Category: Cloud SaaS Software as a Service Tags:
by Robert Desisto | February 12, 2010 | 2 Comments
I have seen wide variations in SaaS contract pricing (30% to 40%) from customers with similar user subscription numbers, application needs and term lengths. There is always the potential to have SaaS price variances based on geographic location, SaaS vendor account executive selling skills or contract timing in a vendor’s fiscal year. However, there are [...]
Category: Cloud SaaS Software as a Service Tags: Cloud, SaaS
