Robert Desisto

A member of the Gartner Blog Network

Entries Categorized as 'Software as a Service'


Current SaaS Vendors Could Become Legacy Dinosaurs Quicker Than You Think

by Robert Desisto  |  December 2, 2013  |  19 Comments

It has been popular to discuss the impending doom of on premise software business models. You often hear the on premise vendor’s dependency on large capital purchases make it difficult to transition to the smoother SaaS subscription revenue stream.  There is no dispute there is an issue with on premise vendors looking to make the [...]

19 Comments »

Category: Cloud SaaS Software as a Service     Tags:

How to Ease the Planning, Sourcing and Implementation of SaaS Projects

by Robert Desisto  |  September 4, 2013  |  1 Comment

My collegues and I just published a very comprensive Gartner Special Report on planning, sourcing and implementing SaaS Projects. The Special Report has a number of downloadable spreadsheet toolkits to help estimate TCO, evaluate applicablity of SaaS, and implement specific contract language for SaaS contracts.  The report takes the reader from the definition of SaaS to architecture considerations to providing guidence on [...]

1 Comment »

Category: Applications Cloud SaaS Software as a Service     Tags:

How to Determine your salesforce.com Org Strategy

by Robert Desisto  |  May 10, 2013  |  Comments Off

 An org in the salesforce.com vernacular is a logical instance of data and metadata for a set of users. Selecting single org, multi org or a combination remains a key decision that will improve the effectiveness of salesforce.com projects for which business application managers are responsible.  In a research note I recently published, How to [...]

Comments Off

Category: CRM SaaS salesforce automation salesforce.com Software as a Service     Tags:

Salesforce.com’s App-Based Pricing Benefits Some, but Is More Expensive for Others

by Robert Desisto  |  April 18, 2013  |  1 Comment

Salesforce.com changed pricing for Force.com on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. Force.com user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were [...]

1 Comment »

Category: Applications Cloud CRM SaaS Software as a Service     Tags: ,

Gartner 2013 Software as a Service Predictions

by Robert Desisto  |  December 27, 2012  |  5 Comments

Our 2013 Software as a Service (SaaS) predictions focus on the increasing role Platform as a Service (PaaS) will play with SaaS, new opportunities for SaaS in IT management and emerging geographies such as China. We also offer our predictions on the future of SLAs, and the increasing role of internal CSBs. Key findings from [...]

5 Comments »

Category: Cloud SaaS Software as a Service     Tags: , ,

Non Price Book Option Could Help You Save Money On Salesforce.com contracts

by Robert Desisto  |  August 13, 2012  |  Comments Off

Although it wasn’t publicized on its website, salesforce.com enables its customers to purchase its Sales Cloud Professional solution, with add-on Enterprise Edition features at no additional cost. Just wrote a detailed research note, Save Money With Salesforce.com’s Professional and a la Carte Enterprise Features, that helps clients evaluate whether this option makes sense for them.

Comments Off

Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , , ,

Cloud, Mobile, Social and Analytics Dominate 2012 CRM Sales Hype Cycle

by Robert Desisto  |  July 20, 2012  |  1 Comment

In 2011, more than $5 billion was invested in sales applications. Sales organizations are focusing their sales application investments on the differentiation and innovation of application pace layers. This has led to an uptick in analytics, cloud-based offerings and mobile device deployments. Sales performance management and lead management have also gotten more attention, because sales [...]

1 Comment »

Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , , , , , , ,

2012 Sales Force Automation Magic Quadrant Released

by Robert Desisto  |  July 19, 2012  |  Comments Off

The 2012 Sales Force Automation Magic Quadrant is officially published. We had one new leader emerge, one vendor drop from inclusion and a new product added that was not included in the 2011 Magic Quadrant. The magic quadrant evaluation process had the usual vendor claims, “Why is Vendor “A” have a better position than we [...]

Comments Off

Category: Cloud CRM SaaS salesforce automation Software as a Service     Tags: , , , , , , , , , ,

Why Service Level Agreements Count for Cloud Computing

by Robert Desisto  |  July 11, 2012  |  5 Comments

In the past few weeks there have been major outages by a high profile cloud infrastructure provider and a large SaaS vendor, both of whom have had a reasonably good track records. Unfortunately, much of the attention in the press and even by some analysts has been devoted into what went wrong versus providing advice [...]

5 Comments »

Category: Cloud Software as a Service     Tags:

Death of On Premises Vendors Greatly Exaggerated

by Robert Desisto  |  May 25, 2012  |  1 Comment

Sap’s acquisitions of SuccessFactors and now Ariba are examples of rapid consolidation of SaaS providers by large established on premises vendors. Oracle’s acquisition of Rightnow, and Taleo are further cases in point. Conventional wisdom was the cloud would be so disruptive to software industry titans that their long term viability would be questionable. Many forgot [...]

1 Comment »

Category: Applications Cloud SaaS Software as a Service     Tags: