Robert Desisto

A member of the Gartner Blog Network

Entries Categorized as 'Software as a Service'


The Impact of Cloud Computing On Business Applications

by Robert Desisto  |  November 16, 2011  |  Comments Off

Cloud computing is having a major impact on business operations. We just published a Gartner Special report, The Future of Cloud Business Applications, that assesses the current cloud computing “state of play” in business domains such as marketing, sales, customer service, finance, and human resources to name a few. The special report provides an overview [...]

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Category: Applications Cloud Finanical Service SaaS Software as a Service     Tags:

Dreamforce 2011: Salesforce.com Doubles Down on Social and Mobile Technologies

by Robert Desisto  |  October 7, 2011  |  Comments Off

Salesforce.com reinforced its strategy for social and mobile technologies with a number of announcements at Dreamforce 2011. The social enterprise is its latest marketing theme, introduced at Dreamforce 2011 to elevate awareness of the salesforce.com’s current cloud offerings, such as Chatter. This research note http://www.gartner.com/resId=1815914 analyzes the mobile, social and platform elements of salesforce.com’s announcements [...]

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Category: CRM SaaS Software as a Service salesforce automation     Tags: ,

Cloud Computing and SaaS Not For Everyone

by Robert Desisto  |  September 23, 2011  |  3 Comments

A client asked me how much of their application portfolio should be running in the Cloud using SaaS. The client wanted a benchmark of what other companies were doing of similar size and scope. I informed client that looking at a percentage is not a particularly useful formula. A more appropriate process is to analyze [...]

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Category: Cloud SaaS Software as a Service     Tags:

CRM SaaS Pie Growing?

by Robert Desisto  |  September 16, 2011  |  Comments Off

It was assumed that the CRM SaaS market would be a zero sum game. Success of Microsoft would come at the expense of market share leader salesforce.com. However, there is evidence to the contrary. Two specific market events directly go against the prevailing wisdom that Microsoft’s gain would be Salesforce.com’s loss, or vice versa. Salesforce.com [...]

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Category: CRM Cloud SaaS Software as a Service salesforce automation     Tags: , , ,

SaaS Enterprise License Agreements Are Not New, Buyer Beware

by Robert Desisto  |  September 8, 2011  |  Comments Off

Spurned on by recent press hype, I have been inundated with calls from clients about a supposedly new concept called SaaS Enterprise License Agreements. Despite claims made by some vendors this is not a new concept, even for vendors who are making claims that it is new have been offering it for years. Sometimes vendors [...]

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Category: CRM Cloud SaaS Software as a Service Vendor Contracts     Tags: , , , , , , ,

Evaluating a Vendor’s SaaS Delivery

by Robert Desisto  |  August 18, 2011  |  Comments Off

I just published research on how to measure a vendor’s SaaS delivery capability. It covers topics ranging from a vendor’s operational management capabilities to measuring the the strength of a vendor’s service level agreement. No matter what SaaS application your considering (e.g., email, CRM, ERP, etc) this research note How to Evaluate A Vendor’s SaaS [...]

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Category: CRM Cloud ERP SaaS Software as a Service salesforce automation     Tags: , ,

2011 Sales Force Automation Magic Quadrant Released

by Robert Desisto  |  July 18, 2011  |  Comments Off

Check out the 2011 Sales Force Automation Magic Quadrant (released on July 15th, 2011). Mobility continues to grow in importance for users; therefore, it has also become a more critical component of our evaluation criteria for the sales force automation (SFA) Magic Quadrant. Smartphones and iPads (see “iPads: Customer-Facing Selling Will Drive iPad Use for [...]

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Category: Applications CRM Cloud Software as a Service     Tags: , , , , , , , , , , , , ,

Amazon’s Cloud Outage Should Cause Pause

by Robert Desisto  |  April 21, 2011  |  4 Comments

While some may write that companies should have gotten better Service Level Agreements with Amazon, I ask does it really matter with such a long outage? Can a SLA really repair damage to your business? Just imagine having your customer contact center in the cloud being down for 20 hours. I am sure your customers [...]

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Category: Cloud Software as a Service Uncategorized     Tags: ,

Check Out Gartner 2011 SaaS Research Agenda

by Robert Desisto  |  March 25, 2011  |  Comments Off

We just published the SaaS Research Agenda key issues for 2011. Our focus is to not only help companies avoid pitfalls associated with cloud computing but provide best practices to gain optimal value. Check it out on Gartner.com.

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Category: Cloud SaaS Software as a Service     Tags:

SAP Offers Further Details on New CRM SaaS Offering

by Robert Desisto  |  March 7, 2011  |  4 Comments

On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product will be available for early customer involvement in April 2011. The new offering reflects a trend toward social technology in CRM applications with a people-centric [...]

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Category: Applications CRM Cloud ERP SaaS Software as a Service     Tags: , , ,