Robert Desisto

A member of the Gartner Blog Network

Entries Categorized as 'Social Media'


Gartner 2013 CRM Sales Predictions

by Robert Desisto  |  January 2, 2013  |  Comments Off

In 2013, Sales application managers will try to understand the impact of social, mobile, cloud and big data on their sales applications strategy. Our 2013 CRM Sales Predicts provides guidance in all four areas. They key findings in our report include: Internet bandwidth increases and accessibility will accelerate sales force automation deployment movement to the […]

Comments Off

Category: Cloud CRM SaaS salesforce automation Social Media Uncategorized     Tags: , , , ,

Twitter Customer Service Drops Ball

by Robert Desisto  |  December 31, 2012  |  Comments Off

I created a new twitter account for the high school track team I coach. Twitter can be a viable tool to communicate meet results to the media and college coaches for recruiting.  The team has a number of nationally ranked runners, and as expected there was quite of bit of activity the first day the […]

Comments Off

Category: Social Media Uncategorized     Tags: