Robert Desisto

A member of the Gartner Blog Network

Entries Categorized as 'SaaS'


Microsoft Dynamics CRM 2013 Offers Improved Usability, Some Mobility

by Robert Desisto  |  March 4, 2014  |  3 Comments

Microsoft released its latest core CRM offering, Microsoft Dynamics CRM 2013, in September 2013. After discussions with customers who have now had a few months to absorb the release  the most impactful elements of the release are: Improved user experience The addition of more process capabilities The launch of the first Microsoft Dynamics CRM mobile application New [...]

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Category: Cloud CRM Microsoft Dynamics CRM SaaS salesforce automation     Tags: ,

Current SaaS Vendors Could Become Legacy Dinosaurs Quicker Than You Think

by Robert Desisto  |  December 2, 2013  |  19 Comments

It has been popular to discuss the impending doom of on premise software business models. You often hear the on premise vendor’s dependency on large capital purchases make it difficult to transition to the smoother SaaS subscription revenue stream.  There is no dispute there is an issue with on premise vendors looking to make the [...]

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Category: Cloud SaaS Software as a Service     Tags:

Do Not Assume SaaS is Pay As You Go

by Robert Desisto  |  October 16, 2013  |  1 Comment

In recent conversations with Gartner clients I was surprised to see clients are stunned that SaaS vendors do not provide ”Pay as You Go” contracts.  SaaS contracts are typically per user per month price with a minimum annual or multi-year volume commitment with no ability to reduce users. In other words, if a you sign contract with [...]

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Category: Cloud SaaS     Tags:

Come see me at Gartner Symposium in Orlando

by Robert Desisto  |  October 3, 2013  |  Comments Off

I will be presenting on two exciting topics at the Gartner Symposium in Orlando, Florida the week of October 7.  Look forward to seeing you. My sessions are: Creating Practical SaaS Strategies 8 October, 2013 (2:30 PM – 3:30 PM) Software as a Service is at different maturity levels among varying software markets. Even the meaning [...]

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Category: Cloud mobile mobile sales SaaS     Tags: ,

How to Ease the Planning, Sourcing and Implementation of SaaS Projects

by Robert Desisto  |  September 4, 2013  |  1 Comment

My collegues and I just published a very comprensive Gartner Special Report on planning, sourcing and implementing SaaS Projects. The Special Report has a number of downloadable spreadsheet toolkits to help estimate TCO, evaluate applicablity of SaaS, and implement specific contract language for SaaS contracts.  The report takes the reader from the definition of SaaS to architecture considerations to providing guidence on [...]

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Category: Applications Cloud SaaS Software as a Service     Tags:

The Right Definition of SaaS Will Reduce Its Business Value Uncertainties

by Robert Desisto  |  August 14, 2013  |  Comments Off

Often clients call me asking whether a vendor is truly providing software as a service.  Clients ask because some vendors engage in “cloud washing” their offerings. Basically in a desire to get higher valuations for their company a vendor  claims software as a service or cloud computing. It does not matter what a vendor calls itself, it does [...]

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Category: Applications Cloud SaaS     Tags:

Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization

by Robert Desisto  |  June 21, 2013  |  1 Comment

Business application managers have a long-term responsibility to protect their company from potential SaaS delivery problems. I recommend 10 best practices to avoid common mistakes that can lead to SaaS delivery issues. In the recently published research report Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization  I layout the specfic best practices with links to other [...]

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Category: Cloud SaaS     Tags: ,

How to Determine your salesforce.com Org Strategy

by Robert Desisto  |  May 10, 2013  |  Comments Off

 An org in the salesforce.com vernacular is a logical instance of data and metadata for a set of users. Selecting single org, multi org or a combination remains a key decision that will improve the effectiveness of salesforce.com projects for which business application managers are responsible.  In a research note I recently published, How to [...]

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Category: CRM SaaS salesforce automation salesforce.com Software as a Service     Tags:

Salesforce.com’s App-Based Pricing Benefits Some, but Is More Expensive for Others

by Robert Desisto  |  April 18, 2013  |  1 Comment

Salesforce.com changed pricing for Force.com on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. Force.com user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were [...]

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Category: Applications Cloud CRM SaaS Software as a Service     Tags: ,

Gartner 2013 CRM Sales Predictions

by Robert Desisto  |  January 2, 2013  |  Comments Off

In 2013, Sales application managers will try to understand the impact of social, mobile, cloud and big data on their sales applications strategy. Our 2013 CRM Sales Predicts provides guidance in all four areas. They key findings in our report include: Internet bandwidth increases and accessibility will accelerate sales force automation deployment movement to the [...]

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Category: Cloud CRM SaaS salesforce automation Social Media Uncategorized     Tags: , , , ,