by Robert Desisto | February 10, 2012 | 1 Comment
Just published research on the Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization from making mistakes that can diminish the business value of SaaS investments. Key findings revealed in the research are: 1) 90% of SaaS business application managers do not model five-year total cost of ownership (TCO), putting them at risk [...]
Category: Cloud SaaS Tags: SaaS;Cloud Computing
by Robert Desisto | November 16, 2011 | Comments Off
Cloud computing is having a major impact on business operations. We just published a Gartner Special report, The Future of Cloud Business Applications, that assesses the current cloud computing “state of play” in business domains such as marketing, sales, customer service, finance, and human resources to name a few. The special report provides an overview [...]
Comments Off
Category: Applications Cloud Finanical Service SaaS Software as a Service Tags:
by Robert Desisto | October 7, 2011 | Comments Off
Salesforce.com reinforced its strategy for social and mobile technologies with a number of announcements at Dreamforce 2011. The social enterprise is its latest marketing theme, introduced at Dreamforce 2011 to elevate awareness of the salesforce.com’s current cloud offerings, such as Chatter. This research note http://www.gartner.com/resId=1815914 analyzes the mobile, social and platform elements of salesforce.com’s announcements [...]
Comments Off
Category: CRM SaaS Software as a Service salesforce automation Tags: SaaS; Cloud Computing;, salesforce.com
by Robert Desisto | September 23, 2011 | 3 Comments
A client asked me how much of their application portfolio should be running in the Cloud using SaaS. The client wanted a benchmark of what other companies were doing of similar size and scope. I informed client that looking at a percentage is not a particularly useful formula. A more appropriate process is to analyze [...]
Category: Cloud SaaS Software as a Service Tags: SaaS;Cloud Computing
by Robert Desisto | September 16, 2011 | Comments Off
It was assumed that the CRM SaaS market would be a zero sum game. Success of Microsoft would come at the expense of market share leader salesforce.com. However, there is evidence to the contrary. Two specific market events directly go against the prevailing wisdom that Microsoft’s gain would be Salesforce.com’s loss, or vice versa. Salesforce.com [...]
Comments Off
Category: CRM Cloud SaaS Software as a Service salesforce automation Tags: microsoft, oracle, SaaS; Cloud Computing;, salesforce.com
by Robert Desisto | September 8, 2011 | Comments Off
Spurned on by recent press hype, I have been inundated with calls from clients about a supposedly new concept called SaaS Enterprise License Agreements. Despite claims made by some vendors this is not a new concept, even for vendors who are making claims that it is new have been offering it for years. Sometimes vendors [...]
Comments Off
Category: CRM Cloud SaaS Software as a Service Vendor Contracts Tags: Enterprise License Agreements, microsoft, Netsuite, oracle, SaaS; Cloud Computing;, salesforce.com, Successfactors, Workday
by Robert Desisto | August 18, 2011 | Comments Off
I just published research on how to measure a vendor’s SaaS delivery capability. It covers topics ranging from a vendor’s operational management capabilities to measuring the the strength of a vendor’s service level agreement. No matter what SaaS application your considering (e.g., email, CRM, ERP, etc) this research note How to Evaluate A Vendor’s SaaS [...]
Comments Off
Category: CRM Cloud ERP SaaS Software as a Service salesforce automation Tags: CRM, SaaS; Cloud Computing;, software as a service
by Robert Desisto | March 25, 2011 | Comments Off
We just published the SaaS Research Agenda key issues for 2011. Our focus is to not only help companies avoid pitfalls associated with cloud computing but provide best practices to gain optimal value. Check it out on Gartner.com.
Comments Off
Category: Cloud SaaS Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | March 7, 2011 | 4 Comments
On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product will be available for early customer involvement in April 2011. The new offering reflects a trend toward social technology in CRM applications with a people-centric [...]
Category: Applications CRM Cloud ERP SaaS Software as a Service Tags: CRM, SaaS; Cloud Computing;, Sales force automation, SAP
by Robert Desisto | March 4, 2011 | 1 Comment
Salesforce.com is taking a different approach to social technology by embedding capabilities directly into the context of the application. Other vendors incorporate collaboration items like instant messaging or content sharing, but not to the extent of salesforce.com. Salesforce.com attempts to use principles similar to those of Facebook for CRM applications, and sees Facebook as having [...]
Category: CRM Cloud Customer Service SaaS Software as a Service Tags: CRM, Customer Service, SaaS; Cloud Computing;, Sales force automation, salesforce.com
