Robert Desisto

A member of the Gartner Blog Network

Entries Categorized as 'Finanical Service'


The Impact of Cloud Computing On Business Applications

by Robert Desisto  |  November 16, 2011  |  Comments Off

Cloud computing is having a major impact on business operations. We just published a Gartner Special report, The Future of Cloud Business Applications, that assesses the current cloud computing “state of play” in business domains such as marketing, sales, customer service, finance, and human resources to name a few. The special report provides an overview [...]

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Category: Applications Cloud Finanical Service SaaS Software as a Service     Tags:

Discover Card Yet to “Discover” CRM

by Robert Desisto  |  June 3, 2009  |  12 Comments

I am new to the Gartner Blogsphere. I will be using this space to share real world situations. No theory, just plain real world circumstances.  My first post is my own personal experience on how one company, Discover Card, just doesn’t get it when it comes to CRM.  My story starts on May 22, 2009 [...]

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Category: CRM Customer Experience Customer Service Finanical Service     Tags: , ,