by Robert Desisto | February 13, 2012 | Comments Off
Jim Holincheck and I wrote a research note on the impact Oracle’s, SAP’s and salesforce.com’s recent SaaS acquisitions will have on client organizations. The ink is not even dry on the research note, and Oracle buys Taleo. As Jim and I say in the research, SaaS acquisitions will accelerate and client organizations need to protect [...]
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Category: Applications Cloud CRM ERP Tags: SaaS;Cloud Computing
by Robert Desisto | August 18, 2011 | Comments Off
I just published research on how to measure a vendor’s SaaS delivery capability. It covers topics ranging from a vendor’s operational management capabilities to measuring the the strength of a vendor’s service level agreement. No matter what SaaS application your considering (e.g., email, CRM, ERP, etc) this research note How to Evaluate A Vendor’s SaaS [...]
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Category: Cloud CRM ERP SaaS salesforce automation Software as a Service Tags: CRM, SaaS; Cloud Computing;, software as a service
by Robert Desisto | March 7, 2011 | 4 Comments
On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product will be available for early customer involvement in April 2011. The new offering reflects a trend toward social technology in CRM applications with a people-centric [...]
Category: Applications Cloud CRM ERP SaaS Software as a Service Tags: CRM, SaaS; Cloud Computing;, Sales force automation, SAP
