Robert Desisto

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Entries Categorized as 'ERP'

The Future of Enterprise Applications is Mobility

by Robert Desisto  |  July 14, 2014  |  2 Comments

The digital enterprise is increasingly a mobile enterprise. Business users and customers are showing a sharp interest in mobile devices and mobile applications. The future of enterprise applications, both for enterprise workers and consumers, is mobility. We have brought together IT perspectives regarding mobile from across Gartner Research in this comprehensive special report, The Future […]


Category: Applications CRM ERP mobile     Tags: ,

SaaS Enters Consolidation Phase

by Robert Desisto  |  February 13, 2012  |  Comments Off

Jim Holincheck and I wrote a research note on the impact Oracle’s, SAP’s and’s recent SaaS acquisitions will have on client organizations. The ink is not even dry on the research note, and Oracle buys Taleo. As Jim and I say in the research, SaaS acquisitions will accelerate and client organizations need to protect […]

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Category: Applications Cloud CRM ERP     Tags:

Evaluating a Vendor’s SaaS Delivery

by Robert Desisto  |  August 18, 2011  |  Comments Off

I just published research on how to measure a vendor’s SaaS delivery capability. It covers topics ranging from a vendor’s operational management capabilities to measuring the the strength of a vendor’s service level agreement. No matter what SaaS application your considering (e.g., email, CRM, ERP, etc) this research note How to Evaluate A Vendor’s SaaS […]

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Category: Cloud CRM ERP SaaS salesforce automation Software as a Service     Tags: , ,

SAP Offers Further Details on New CRM SaaS Offering

by Robert Desisto  |  March 7, 2011  |  4 Comments

On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product will be available for early customer involvement in April 2011. The new offering reflects a trend toward social technology in CRM applications with a people-centric […]


Category: Applications Cloud CRM ERP SaaS Software as a Service     Tags: , , ,