I am new to the Gartner Blogsphere. I will be using this space to share real world situations. No theory, just plain real world circumstances. My first post is my own personal experience on how one company, Discover Card, just doesn’t get it when it comes to CRM. My story starts on May 22, 2009 [...]
Entries Categorized as 'Customer Experience'
by Robert Desisto | June 3, 2009 | 12 Comments