by Robert Desisto | March 24, 2011 | Comments Off
Just published an update to the Gartner Decision Framework for Evaluating Salesforce Automation functionality. The framework provides a complete view and suitability analysis of functionality for sales force automation ranging for opportunity management to social CRM.
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Category: CRM Tags: CRM, Sales force automation
by Robert Desisto | March 21, 2011 | Comments Off
Lately, I keep hearing from sales force automation technology providers that salespeople who use their system “Love it”. Love?, Really?. The only reaction I ever get from a real sales person is that they enter as little data as possible into a sales force automation system to avoid being spied on. I am hoping this [...]
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Category: CRM Tags: Sales force automation, sales people
by Robert Desisto | March 7, 2011 | 4 Comments
On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product will be available for early customer involvement in April 2011. The new offering reflects a trend toward social technology in CRM applications with a people-centric [...]
Category: Applications Cloud CRM ERP SaaS Software as a Service Tags: CRM, SaaS; Cloud Computing;, Sales force automation, SAP
by Robert Desisto | March 4, 2011 | 1 Comment
Salesforce.com is taking a different approach to social technology by embedding capabilities directly into the context of the application. Other vendors incorporate collaboration items like instant messaging or content sharing, but not to the extent of salesforce.com. Salesforce.com attempts to use principles similar to those of Facebook for CRM applications, and sees Facebook as having [...]
Category: Cloud CRM Customer Service SaaS Software as a Service Tags: CRM, Customer Service, SaaS; Cloud Computing;, Sales force automation, salesforce.com
by Robert Desisto | March 3, 2011 | 3 Comments
Microsoft is focusing on market penetration with the new release of Microsoft Dynamics CRM Online, which offers 41 languages, worldwide availability and a low price for its CRM software-as-a-service offering. Check out my recently published research note on Gartner.com, Microsoft Makes an Aggressive Move Into CRM SaaS. It provides drill down analysis of strengths and [...]
Category: Cloud CRM SaaS Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | June 3, 2009 | 12 Comments
I am new to the Gartner Blogsphere. I will be using this space to share real world situations. No theory, just plain real world circumstances. My first post is my own personal experience on how one company, Discover Card, just doesn’t get it when it comes to CRM. My story starts on May 22, 2009 [...]
Category: CRM Customer Experience Customer Service Finanical Service Tags: Add new tag, CRM, Customer Service
