Robert Desisto

A member of the Gartner Blog Network

Entries Categorized as 'CRM'


Survey Shows High Importance of Mobility for Sales Organizations

by Robert Desisto  |  September 29, 2014  |  Submit a Comment

At a July 2014 Webinar on Mobile Selling attended by more than 80 IT and sales force automation (SFA) application managers, Gartner asked several questions about the use of smartphones and tablets with sales organizations. The questions involved device adoption, mobile OS preferences and business results achieved through mobility. The questions polled are among the […]

Submit a Comment »

Category: mobile mobile sales salesforce automation     Tags: ,

2014 Gartner CRM Sales Magic Quadrant Published

by Robert Desisto  |  July 18, 2014  |  2 Comments

The 2014 Gartner CRM Sales Magic Quadrant is now pubished.  Sales application managers will find that improvements in the viability of SAP and Oracle cloud offerings underscore the evolution of traditional on-premises vendors to SaaS, but salesforce.com still leads the market. The magic quadrant evaluates vendors based on their ability to deliver Sales force automation […]

2 Comments »

Category: CRM salesforce automation     Tags:

The Future of Enterprise Applications is Mobility

by Robert Desisto  |  July 14, 2014  |  2 Comments

The digital enterprise is increasingly a mobile enterprise. Business users and customers are showing a sharp interest in mobile devices and mobile applications. The future of enterprise applications, both for enterprise workers and consumers, is mobility. We have brought together IT perspectives regarding mobile from across Gartner Research in this comprehensive special report, The Future […]

2 Comments »

Category: Applications CRM ERP mobile     Tags: ,

Come See My Mobile Webinar on Using Mobility as a Strategic Selling Weapon

by Robert Desisto  |  July 9, 2014  |  1 Comment

Mobile technology will have the greatest impact on sales organizations since the introduction of the laptop more than 25 years ago. Mobile devices will increase sales force automation adoption and enable new value-added selling processes to improve sales effectiveness. The result will be an easier pathway for sales leaders to achieve revenue and business targets. […]

1 Comment »

Category: CRM mobile sales     Tags:

Microsoft Dynamics CRM 2013 Offers Improved Usability, Some Mobility

by Robert Desisto  |  March 4, 2014  |  3 Comments

Microsoft released its latest core CRM offering, Microsoft Dynamics CRM 2013, in September 2013. After discussions with customers who have now had a few months to absorb the release  the most impactful elements of the release are: Improved user experience The addition of more process capabilities The launch of the first Microsoft Dynamics CRM mobile application New […]

3 Comments »

Category: Cloud CRM Microsoft Dynamics CRM SaaS salesforce automation     Tags: ,

When, and When Not, to Pay the Salesforce.com Premium

by Robert Desisto  |  February 21, 2014  |  1 Comment

One of the top questions Gartner receives from clients evaluating salesforce.com is, why are salesforce.com services so expensive versus the competition? With the recent introduction of salesforce.com’s Performance Edition (see “Salesforce.com Announces New Comprehensive CRM Edition”), customers who would have purchased Unlimited Edition (no longer available) are paying 25% to 35% higher prices than they […]

1 Comment »

Category: CRM salesforce automation salesforce.com Uncategorized     Tags: , ,

Come see me at Gartner Symposium in Orlando

by Robert Desisto  |  October 3, 2013  |  Comments Off

I will be presenting on two exciting topics at the Gartner Symposium in Orlando, Florida the week of October 7.  Look forward to seeing you. My sessions are: Creating Practical SaaS Strategies 8 October, 2013 (2:30 PM – 3:30 PM) Software as a Service is at different maturity levels among varying software markets. Even the meaning […]

Comments Off

Category: Cloud mobile mobile sales SaaS     Tags: ,

New Gartner Salesforce.com Vendor Rating Published

by Robert Desisto  |  September 20, 2013  |  Comments Off

Gartner has released the 2013 vendor rating for salesforce.com. All 2012 ratings have been updated and new catagories have been added including Marketing Cloud, Communities, and work.com. The vendor rating was developed by a team of 12 Gartner analysts representing multiple application and service areas. It is a  good read for both existing salesforce.com customers and salesforce.com prospects.

Comments Off

Category: Cloud CRM salesforce.com     Tags: ,

Will Enterprises Buy into Salesforce.com’s New Performance Edition?

by Robert Desisto  |  September 17, 2013  |  Comments Off

On 12 August 2013, Salesforce.com announced its first major pricing and packaging overhaul in eight years by eliminating Unlimited Edition from its portfolio and launching the new Performance Edition to appeal to broad CRM projects. The new Performance Edition will combine Service and Sales cloud and continue to provide free access to Force.com for Performance […]

Comments Off

Category: Cloud CRM salesforce automation salesforce.com     Tags: ,

Oracle and Salesforce.com Partnership More Hype Than Substance

by Robert Desisto  |  August 22, 2013  |  Comments Off

During the earlier part of the summer I was enjoying a vacation in Hawaii. I took a peak a my iPhone and I saw a flurry of email about the partnership Oracle annouced with salesforce.com. Knowing both vendors very well my first impression and ultimate conclusion was the annoucement was more about hype then any […]

Comments Off

Category: Cloud CRM Oracle salesforce automation salesforce.com     Tags: ,