by Robert Desisto | April 18, 2013 | 1 Comment
Salesforce.com changed pricing for Force.com on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. Force.com user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were [...]
Category: Applications Cloud CRM SaaS Software as a Service Tags: SaaS, SaaS; Cloud Computing;
by Robert Desisto | January 2, 2013 | Comments Off
In 2013, Sales application managers will try to understand the impact of social, mobile, cloud and big data on their sales applications strategy. Our 2013 CRM Sales Predicts provides guidance in all four areas. They key findings in our report include: Internet bandwidth increases and accessibility will accelerate sales force automation deployment movement to the [...]
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Category: Cloud CRM SaaS salesforce automation Social Media Uncategorized Tags: Big Data, ipad, mobie, sales force automatin, Social CRM
by Robert Desisto | December 27, 2012 | 5 Comments
Our 2013 Software as a Service (SaaS) predictions focus on the increasing role Platform as a Service (PaaS) will play with SaaS, new opportunities for SaaS in IT management and emerging geographies such as China. We also offer our predictions on the future of SLAs, and the increasing role of internal CSBs. Key findings from [...]
Category: Cloud SaaS Software as a Service Tags: China, Cloud Service Brokers, SaaS; Cloud Computing;
by Robert Desisto | October 23, 2012 | 2 Comments
At Gartner US Symposium, I have done 20 one on one meetings with clients in the first two days. In 18 of the meetings clients used iPads. In only 2 of the meetings clients used laptops. I even used my own iPad to go over some decsion frameworks using the Gartner iPad App (if you [...]
Category: Cloud CRM ipad salesforce automation Tags: ipad, salesforce automation
by Robert Desisto | August 13, 2012 | Comments Off
Although it wasn’t publicized on its website, salesforce.com enables its customers to purchase its Sales Cloud Professional solution, with add-on Enterprise Edition features at no additional cost. Just wrote a detailed research note, Save Money With Salesforce.com’s Professional and a la Carte Enterprise Features, that helps clients evaluate whether this option makes sense for them.
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Category: Cloud CRM SaaS salesforce automation Software as a Service Tags: CRM, SaaS, SaaS; Cloud Computing;, salesforce.com
by Robert Desisto | July 20, 2012 | 1 Comment
In 2011, more than $5 billion was invested in sales applications. Sales organizations are focusing their sales application investments on the differentiation and innovation of application pace layers. This has led to an uptick in analytics, cloud-based offerings and mobile device deployments. Sales performance management and lead management have also gotten more attention, because sales [...]
Category: Cloud CRM SaaS salesforce automation Software as a Service Tags: analytics, CRM, hype cycle, mobile, SaaS; Cloud Computing;, sales, Sales force automation, social media
by Robert Desisto | July 19, 2012 | Comments Off
The 2012 Sales Force Automation Magic Quadrant is officially published. We had one new leader emerge, one vendor drop from inclusion and a new product added that was not included in the 2011 Magic Quadrant. The magic quadrant evaluation process had the usual vendor claims, “Why is Vendor “A” have a better position than we [...]
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Category: Cloud CRM SaaS salesforce automation Software as a Service Tags: CRM, Magic Quadrant, microsoft, oracle, Pivotal, Sage software, Sales force automation, salesforce.com, SAP, sugarcrm, Zoho
by Robert Desisto | July 11, 2012 | 5 Comments
In the past few weeks there have been major outages by a high profile cloud infrastructure provider and a large SaaS vendor, both of whom have had a reasonably good track records. Unfortunately, much of the attention in the press and even by some analysts has been devoted into what went wrong versus providing advice [...]
Category: Cloud Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | May 25, 2012 | 1 Comment
Sap’s acquisitions of SuccessFactors and now Ariba are examples of rapid consolidation of SaaS providers by large established on premises vendors. Oracle’s acquisition of Rightnow, and Taleo are further cases in point. Conventional wisdom was the cloud would be so disruptive to software industry titans that their long term viability would be questionable. Many forgot [...]
Category: Applications Cloud SaaS Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | May 4, 2012 | 1 Comment
For the past few years the great debate is whether Software as a Service is less expensive to implement and maintain than on premises applications. My colleague, Fran Karamouzis, and I have created a total cost of ownership model to compare SaaS and on on premises delivery models. Our decision framework allows the user to [...]
Category: Applications Cloud SaaS Software as a Service Tags: Application Services, SaaS;Cloud Computing
