by Robert Desisto | April 18, 2013 | 1 Comment
Salesforce.com changed pricing for Force.com on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. Force.com user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were [...]
Category: Applications Cloud CRM SaaS Software as a Service Tags: SaaS, SaaS; Cloud Computing;
by Robert Desisto | May 25, 2012 | 1 Comment
Sap’s acquisitions of SuccessFactors and now Ariba are examples of rapid consolidation of SaaS providers by large established on premises vendors. Oracle’s acquisition of Rightnow, and Taleo are further cases in point. Conventional wisdom was the cloud would be so disruptive to software industry titans that their long term viability would be questionable. Many forgot [...]
Category: Applications Cloud SaaS Software as a Service Tags: SaaS; Cloud Computing;
by Robert Desisto | May 16, 2012 | Comments Off
Oracle has released Oracle Fusion CRM for sales organizations’ sales force automation initiatives. It offers enhanced capabilities; however, more customer proof points are needed. In a just publish research note I discuss the top 5 impacts for sales organizations considering Oracle Fusion CRM.
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Category: Applications CRM SaaS salesforce automation Tags: SaaS; Cloud Computing;sales force automation; CRM
by Robert Desisto | May 4, 2012 | 1 Comment
For the past few years the great debate is whether Software as a Service is less expensive to implement and maintain than on premises applications. My colleague, Fran Karamouzis, and I have created a total cost of ownership model to compare SaaS and on on premises delivery models. Our decision framework allows the user to [...]
Category: Applications Cloud SaaS Software as a Service Tags: Application Services, SaaS;Cloud Computing
by Robert Desisto | April 4, 2012 | Comments Off
My colleague Michael Maoz and I have just published an Impact Appraisal on the Microsoft Dynamics CRM Q2 2012 Service Update. Key elements of the Microsoft’s release are increased mobile options, enhancements to customization for it’s online version, and analytics.
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Category: Applications Cloud CRM Customer Service SaaS salesforce automation Software as a Service Tags: CRM, microsoft, salesforce automation
by Robert Desisto | February 13, 2012 | Comments Off
Jim Holincheck and I wrote a research note on the impact Oracle’s, SAP’s and salesforce.com’s recent SaaS acquisitions will have on client organizations. The ink is not even dry on the research note, and Oracle buys Taleo. As Jim and I say in the research, SaaS acquisitions will accelerate and client organizations need to protect [...]
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Category: Applications Cloud CRM ERP Tags: SaaS;Cloud Computing
by Robert Desisto | November 16, 2011 | Comments Off
Cloud computing is having a major impact on business operations. We just published a Gartner Special report, The Future of Cloud Business Applications, that assesses the current cloud computing “state of play” in business domains such as marketing, sales, customer service, finance, and human resources to name a few. The special report provides an overview [...]
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Category: Applications Cloud Finanical Service SaaS Software as a Service Tags:
by Robert Desisto | July 18, 2011 | Comments Off
Check out the 2011 Sales Force Automation Magic Quadrant (released on July 15th, 2011). Mobility continues to grow in importance for users; therefore, it has also become a more critical component of our evaluation criteria for the sales force automation (SFA) Magic Quadrant. Smartphones and iPads (see “iPads: Customer-Facing Selling Will Drive iPad Use for [...]
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Category: Applications Cloud CRM Software as a Service Tags: Cloud, CRM, microsoft, Netsuite, oracle, Pivotal, SaaS, Sage software, Sales force automation, sales people, salesforce.com, SAP, sugarcrm, Zoho
by Robert Desisto | March 7, 2011 | 4 Comments
On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product will be available for early customer involvement in April 2011. The new offering reflects a trend toward social technology in CRM applications with a people-centric [...]
Category: Applications Cloud CRM ERP SaaS Software as a Service Tags: CRM, SaaS; Cloud Computing;, Sales force automation, SAP
