Robert Desisto

A member of the Gartner Blog Network

Entries Categorized as 'Applications'

The Future of Enterprise Applications is Mobility

by Robert Desisto  |  July 14, 2014  |  2 Comments

The digital enterprise is increasingly a mobile enterprise. Business users and customers are showing a sharp interest in mobile devices and mobile applications. The future of enterprise applications, both for enterprise workers and consumers, is mobility. We have brought together IT perspectives regarding mobile from across Gartner Research in this comprehensive special report, The Future […]


Category: Applications CRM ERP mobile     Tags: ,

How to Ease the Planning, Sourcing and Implementation of SaaS Projects

by Robert Desisto  |  September 4, 2013  |  1 Comment

My collegues and I just published a very comprensive Gartner Special Report on planning, sourcing and implementing SaaS Projects. The Special Report has a number of downloadable spreadsheet toolkits to help estimate TCO, evaluate applicablity of SaaS, and implement specific contract language for SaaS contracts.  The report takes the reader from the definition of SaaS to architecture considerations to providing guidence on […]

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Category: Applications Cloud SaaS Software as a Service     Tags:

The Right Definition of SaaS Will Reduce Its Business Value Uncertainties

by Robert Desisto  |  August 14, 2013  |  Comments Off

Often clients call me asking whether a vendor is truly providing software as a service.  Clients ask because some vendors engage in “cloud washing” their offerings. Basically in a desire to get higher valuations for their company a vendor  claims software as a service or cloud computing. It does not matter what a vendor calls itself, it does […]

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Category: Applications Cloud SaaS     Tags:’s App-Based Pricing Benefits Some, but Is More Expensive for Others

by Robert Desisto  |  April 18, 2013  |  1 Comment changed pricing for on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were […]

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Category: Applications Cloud CRM SaaS Software as a Service     Tags: ,

Death of On Premises Vendors Greatly Exaggerated

by Robert Desisto  |  May 25, 2012  |  1 Comment

Sap’s acquisitions of SuccessFactors and now Ariba are examples of rapid consolidation of SaaS providers by large established on premises vendors. Oracle’s acquisition of Rightnow, and Taleo are further cases in point. Conventional wisdom was the cloud would be so disruptive to software industry titans that their long term viability would be questionable. Many forgot […]

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Category: Applications Cloud SaaS Software as a Service     Tags:

Review of Oracle Fusion CRM

by Robert Desisto  |  May 16, 2012  |  Comments Off

Oracle has released Oracle Fusion CRM for sales organizations’ sales force automation initiatives. It offers enhanced capabilities; however, more customer proof points are needed. In a just publish research note I discuss the top 5 impacts for sales organizations considering Oracle Fusion CRM.

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Category: Applications CRM SaaS salesforce automation     Tags:

Comparing On Premises and SaaS Total Cost of Ownership

by Robert Desisto  |  May 4, 2012  |  1 Comment

For the past few years the great debate is whether Software as a Service is less expensive to implement and maintain than on premises applications. My colleague, Fran Karamouzis, and I have created a total cost of ownership model to compare SaaS and on on premises delivery models. Our decision framework allows the user to […]

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Category: Applications Cloud SaaS Software as a Service     Tags: ,

Microsoft Dynamics CRM Q2 2012 Service Update Analysis

by Robert Desisto  |  April 4, 2012  |  Comments Off

My colleague Michael Maoz and I have just published an Impact Appraisal on the Microsoft Dynamics CRM Q2 2012 Service Update. Key elements of the Microsoft’s release are increased mobile options, enhancements to customization for it’s online version, and analytics.

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Category: Applications Cloud CRM Customer Service SaaS salesforce automation Software as a Service     Tags: , ,

SaaS Enters Consolidation Phase

by Robert Desisto  |  February 13, 2012  |  Comments Off

Jim Holincheck and I wrote a research note on the impact Oracle’s, SAP’s and’s recent SaaS acquisitions will have on client organizations. The ink is not even dry on the research note, and Oracle buys Taleo. As Jim and I say in the research, SaaS acquisitions will accelerate and client organizations need to protect […]

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Category: Applications Cloud CRM ERP     Tags:

The Impact of Cloud Computing On Business Applications

by Robert Desisto  |  November 16, 2011  |  Comments Off

Cloud computing is having a major impact on business operations. We just published a Gartner Special report, The Future of Cloud Business Applications, that assesses the current cloud computing “state of play” in business domains such as marketing, sales, customer service, finance, and human resources to name a few. The special report provides an overview […]

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Category: Applications Cloud Finanical Service SaaS Software as a Service     Tags: