Robert Desisto

A member of the Gartner Blog Network

Robert P. Desisto
VP Distinguished Analyst
14 years at Gartner
24 years IT industry

Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Read Full Bio

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Microsoft Dynamics CRM 2013 Offers Improved Usability, Some Mobility

by Robert Desisto  |  March 4, 2014  |  3 Comments

Microsoft released its latest core CRM offering, Microsoft Dynamics CRM 2013, in September 2013. After discussions with customers who have now had a few months to absorb the release  the most impactful elements of the release are:

  • Improved user experience
  • The addition of more process capabilities
  • The launch of the first Microsoft Dynamics CRM mobile application
  • New pricing structures

Other updates include improved visualization of reports; platform improvements to improve extensibility, such as real-time workflow and actions designed to extend business process flows; announced server-side integration with Microsoft Exchange (available on-premises to on-premises only; online syncing to Microsoft Exchange is targeted for 2Q14).   Microsoft announced new pricing with this release, moving from a flat $44 per user per month to a tiered pricing model ranging from $15 to $65 users per month dependent on usage type (e.g., full read-write access to all objects, read-only access for a subset of CRM-related objects, etc.).

I just published Gartner research, Microsoft Dynamics CRM 2013 Offers Improved Usability, Some Mobility, we analyze the most impactful parts of the Microsoft Dyanamics CRM core 2013 release including the new pricing structures for both on premises and SaaS.

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Category: Cloud CRM Microsoft Dynamics CRM SaaS salesforce automation     Tags: ,

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