Microsoft released its latest core CRM offering, Microsoft Dynamics CRM 2013, in September 2013. After discussions with customers who have now had a few months to absorb the release the most impactful elements of the release are:
- Improved user experience
- The addition of more process capabilities
- The launch of the first Microsoft Dynamics CRM mobile application
- New pricing structures
Other updates include improved visualization of reports; platform improvements to improve extensibility, such as real-time workflow and actions designed to extend business process flows; announced server-side integration with Microsoft Exchange (available on-premises to on-premises only; online syncing to Microsoft Exchange is targeted for 2Q14). Microsoft announced new pricing with this release, moving from a flat $44 per user per month to a tiered pricing model ranging from $15 to $65 users per month dependent on usage type (e.g., full read-write access to all objects, read-only access for a subset of CRM-related objects, etc.).
I just published Gartner research, Microsoft Dynamics CRM 2013 Offers Improved Usability, Some Mobility, we analyze the most impactful parts of the Microsoft Dyanamics CRM core 2013 release including the new pricing structures for both on premises and SaaS.
Read Complimentary Relevant Research
Cloud Computing Primer for 2017
Cloud has evolved from a disruption to an expected approach to traditional as well as next-generation IT. Our research helps IT leaders,...
View Relevant Webinars
Cloud Megavendors: CIOs Must Understand Vendor Cloud Strategies
Price wars, partnerships, acquisitions and co-opetition, along with rampant confusion and cloud washing, are setting the stage for battle...
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.