My collegues and I just published a very comprensive Gartner Special Report on planning, sourcing and implementing SaaS Projects. The Special Report has a number of downloadable spreadsheet toolkits to help estimate TCO, evaluate applicablity of SaaS, and implement specific contract language for SaaS contracts. The report takes the reader from the definition of SaaS to architecture considerations to providing guidence on implementation resources needed to be succussful in SaaS projections Anyone engaged in SaaS applications should take a look!
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