Robert Desisto

A member of the Gartner Blog Network

Robert P. Desisto
VP Distinguished Analyst
14 years at Gartner
24 years IT industry

Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Read Full Bio

Coverage Areas:’s App-Based Pricing Benefits Some, but Is More Expensive for Others

by Robert Desisto  |  April 18, 2013  |  1 Comment changed pricing for on 4 March 2013, from a per-user, per-month price to a price based on per application, per user, per month. user-based pricing had basically two options: Enterprise Edition ($50 per user, per month) and Unlimited Edition ($75 per user, per month). The primary differences between the two editions were based on object, tab, application and storage limits.

The new pricing enables customers to mix and match Light Application and Enterprise Application subscription types. This means a company could deploy a Light Application and Enterprise Application to the same user. It is important to note that continues to be packaged for no additional charge with Sales and Service Cloud for those same users. In a research note I just published’s App-Based Pricing Benefits Some, but Is More Expensive for Others, I discuss the implications this price change has on existing and new customers.

1 Comment »

Category: Applications Cloud CRM SaaS Software as a Service     Tags: ,

1 response so far ↓

  • 1 sales force software   April 25, 2013 at 11:08 am

    Nice post and the information given in this blog is really good.