by Robert Desisto | December 31, 2012 | Comments Off on Twitter Customer Service Drops Ball
I created a new twitter account for the high school track team I coach. Twitter can be a viable tool to communicate meet results to the media and college coaches for recruiting. The team has a number of nationally ranked runners, and as expected there was quite of bit of activity the first day the account was created. Twitter in their infinite wisdom decided that there was too much activity and suspended the account. I get this generic email the account was suspended. Since there is no one to call for help, I replied to the email as instructed. In fact, I replied several times. Days go by and no response. Its obvious Twitter does not have a clue on customer service. I researched and found out that this is not just a one off situation. Twitter’s lack of service to users does not do well for their image. I guess they think they don’t have to be.
Read Complimentary Relevant Research
Predicts 2017: Artificial Intelligence
Artificial intelligence is changing the way in which organizations innovate and communicate their processes, products and services. Practical...
View Relevant Webinars
The Gartner Top 10 Strategic Technology Trends for 2016
Strategic technology trends are rapidly changing disruptive trends with significant potential for enterprise impact over the next three...
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.