Robert Desisto

A member of the Gartner Blog Network

Robert P. Desisto
VP Distinguished Analyst
14 years at Gartner
24 years IT industry

Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Read Full Bio

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Gartner 2013 Software as a Service Predictions

by Robert Desisto  |  December 27, 2012  |  5 Comments

Our 2013 Software as a Service (SaaS) predictions focus on the increasing role Platform as a Service (PaaS) will play with SaaS, new opportunities for SaaS in IT management and emerging geographies such as China. We also offer our predictions on the future of SLAs, and the increasing role of internal CSBs.

Key findings from our predictions include:

  • Service-level agreements (SLAs) will continue to lag behind customer needs.
  • Platform as a service (PaaS) will become a must-have for enterprise-class software as a service (SaaS) applications.
  • Increasing number of I&O organizations using SaaS ITSSM tools will move back to On Premises.
  • The role of  Internal Cloud Service Brokers will become more important for Enterprise SaaS intiatives.
  • The China market will increase its use of  SaaS.

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Category: Cloud SaaS Software as a Service     Tags: , ,

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