Gartner Blog Network

Posts from Date:   2012-12

Twitter Customer Service Drops Ball

by Robert Desisto  |  December 31, 2012

I created a new twitter account for the high school track team I coach. Twitter can be a viable tool to communicate meet results to the media and college coaches for recruiting.  The team has a number of nationally ranked runners, and as expected there was quite of bit of activity the first day the […]

Read more »

Gartner 2013 Software as a Service Predictions

by Robert Desisto  |  December 27, 2012

Our 2013 Software as a Service (SaaS) predictions focus on the increasing role Platform as a Service (PaaS) will play with SaaS, new opportunities for SaaS in IT management and emerging geographies such as China. We also offer our predictions on the future of SLAs, and the increasing role of internal CSBs. Key findings from […]

Read more »