Robert Desisto

A member of the Gartner Blog Network

Robert P. Desisto
VP Distinguished Analyst
14 years at Gartner
24 years IT industry

Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Read Full Bio

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The Death of the Laptop

by Robert Desisto  |  October 23, 2012  |  2 Comments

At Gartner US Symposium, I have done 20 one on one meetings with clients in the first two days. In 18 of the meetings clients used iPads. In only 2 of the meetings clients used laptops. I even used my own iPad to go over some decsion frameworks using the Gartner iPad App (if you are a client and don’t have it you should get it). Its not a scientific survey, but it is very clear laptops will go the way of the old clunky mobile phones. That time may be sooner versus later.


Category: Cloud CRM ipad salesforce automation     Tags: ,

2 responses so far ↓

  • 1 Tim O'Sullivan   October 24, 2012 at 3:33 pm

    Robert – interesting p.o.v. For events/meetings/demos/content editing I think you are probably right. Question I would have is in the creation of content. As an analyst I would be inetrested to know how much you use your iPad to write reports/research notes etc. Suspect this will be the tipping point for the death knell of laptops!

  • 2 Tejas, Tech Consultant   October 31, 2012 at 3:40 am

    Robert, that’s quite an interesting statistic 18/20 meetings is an overwhelming majority. I agree with Tim though. Tablets might be a great device for carrying around at conventions since they are convenient and work well as a viewing device and for carrying out basic editing work. Also, it’s an impressive (almost necessary) device to have at a conveniton – nobody wants to be viewed as the dinosaur carrying around a laptop.

    But when they’re at their office preparing presentations, I’d be surprised if they use tablets. Or even on flights, working on your tablet can be quite cumbersome when you’re making some large last minute changes. Hence enters Microsoft Surface, which might be trying to fill this gap with its integrated keyboard offering – this could be viewed as a serious contender to laptops. But whether this will succeed remains to be seen.