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Microsoft Dynamics CRM Q2 2012 Service Update Analysis

by Robert Desisto  |  April 4, 2012  |  Comments Off on Microsoft Dynamics CRM Q2 2012 Service Update Analysis

My colleague Michael Maoz and I have just published an Impact Appraisal on the Microsoft Dynamics CRM Q2 2012 Service Update. Key elements of the Microsoft’s release are increased mobile options, enhancements to customization for it’s online version, and analytics.

Category: applications  cloud-computing  crm  customer-service  saas  salesforce-automation  software-as-a-service  

Tags: crm  microsoft  salesforce-automation  

Robert P. Desisto
VP Distinguished Analyst
14 years at Gartner
24 years IT industry

Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Read Full Bio

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