Robert Desisto

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Archives for April, 2012


Microsoft Dynamics CRM Q2 2012 Service Update Analysis

by Robert Desisto  |  April 4, 2012  |  Comments Off

My colleague Michael Maoz and I have just published an Impact Appraisal on the Microsoft Dynamics CRM Q2 2012 Service Update. Key elements of the Microsoft’s release are increased mobile options, enhancements to customization for it’s online version, and analytics.

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Category: Applications Cloud CRM Customer Service SaaS salesforce automation Software as a Service     Tags: , ,