Robert Desisto

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Robert P. Desisto
VP Distinguished Analyst
14 years at Gartner
24 years IT industry

Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Read Full Bio

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Ten Ways to Avoid SaaS Delivery Problems

by Robert Desisto  |  February 10, 2012  |  1 Comment

Just published research on the Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization from making mistakes that can diminish the business value of SaaS investments. Key findings revealed in the research are:

1) 90% of SaaS business application managers do not model five-year total cost of ownership (TCO), putting them at risk of cost overruns.

2) The majority of SaaS contracts do not have committed disaster recovery objectives with any financial penalty.

3) A major source of high expense with SaaS is poorly modeled consumption patterns, which lead to over-buying since the contracts are not anywhere near as flexible as buyers assume.

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