Gartner Blog Network

Posts from Date:   2011-4

Amazon’s Cloud Outage Should Cause Pause

by Robert Desisto  |  April 21, 2011

While some may write that companies should have gotten better Service Level Agreements with Amazon, I ask does it really matter with such a long outage? Can a SLA really repair damage to your business? Just imagine having your customer contact center in the cloud being down for 20 hours. I am sure your customers […]

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