Robert Desisto

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Archives for March, 2011


Check Out Gartner 2011 SaaS Research Agenda

by Robert Desisto  |  March 25, 2011  |  Comments Off

We just published the SaaS Research Agenda key issues for 2011. Our focus is to not only help companies avoid pitfalls associated with cloud computing but provide best practices to gain optimal value. Check it out on Gartner.com.

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Category: Cloud SaaS Software as a Service     Tags:

Evaluating Sales Force Automation Functionality

by Robert Desisto  |  March 24, 2011  |  Comments Off

Just published an update to the Gartner Decision Framework for Evaluating Salesforce Automation functionality. The framework provides a complete view and suitability analysis of functionality for sales force automation ranging for opportunity management to social CRM.

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Category: CRM     Tags: ,

Wanted: Salesperson who loves their Sales Force Automation System

by Robert Desisto  |  March 21, 2011  |  Comments Off

Lately, I keep hearing from sales force automation technology providers that salespeople who use their system “Love it”. Love?, Really?. The only reaction I ever get from a real sales person is that they enter as little data as possible into a sales force automation system to avoid being spied on. I am hoping this [...]

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Category: CRM     Tags: ,

SAP Offers Further Details on New CRM SaaS Offering

by Robert Desisto  |  March 7, 2011  |  4 Comments

On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product will be available for early customer involvement in April 2011. The new offering reflects a trend toward social technology in CRM applications with a people-centric [...]

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Category: Applications Cloud CRM ERP SaaS Software as a Service     Tags: , , ,

What is all the chatter about Salesforce.com’s Chatter?

by Robert Desisto  |  March 4, 2011  |  1 Comment

Salesforce.com is taking a different approach to social technology by embedding capabilities directly into the context of the application. Other vendors incorporate collaboration items like instant messaging or content sharing, but not to the extent of salesforce.com. Salesforce.com attempts to use principles similar to those of Facebook for CRM applications, and sees Facebook as having [...]

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Category: Cloud CRM Customer Service SaaS Software as a Service     Tags: , , , ,

Microsoft Ups Ante in CRM SaaS Game

by Robert Desisto  |  March 3, 2011  |  3 Comments

Microsoft is focusing on market penetration with the new release of Microsoft Dynamics CRM Online, which offers 41 languages, worldwide availability and a low price for its CRM software-as-a-service offering. Check out my recently published research note on Gartner.com, Microsoft Makes an Aggressive Move Into CRM SaaS. It provides drill down analysis of strengths and [...]

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Category: Cloud CRM SaaS Software as a Service     Tags: