The volume of software-as-service (SaaS) questions posed more than doubled, compared with Gartner’s U.S. Symposium in 2009. SaaS is clearly top of mind for IT organizations. However, it is also clear that companies are taking a much more deliberate approach to their use of SaaS. Key questions included: Are SaaS solutions less expensive than on-premises alternatives?, Are SaaS solutions quicker to implement?, Should we allow the business to take on more management control of the SaaS application? and Why haven’t more pure-play SaaS vendors done better from a business perspective?. I provided detail answers to these questions in a Gartner Research Note published a couple of days ago: Q&A: Gartner U.S. Symposium: SaaS. Interested in any and all opinions on these questions.
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