Robert Desisto

A member of the Gartner Blog Network

Robert P. Desisto
VP Distinguished Analyst
14 years at Gartner
24 years IT industry

Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Read Full Bio

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Does your vendor Support SaaS? Who Cares

by Robert Desisto  |  September 1, 2010  |  1 Comment

My favorite inquiry from a client is, “Does vendor X support SaaS? “. I respond by first going through the Gartner SaaS definition. I then make a determination. After which I say, who cares. I tell the client it is more important how a vendor supports specific components of SaaS . I just published a research note: Four Components Define Software as a Service. SaaS must be service-based, shared, scalable, and paid for on a subscription or pay for use basis. The details on how a vendor achieves these components vary. The research note provides good context to the real questions you should consider when evaluating a vendor who is offering SaaS.

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