Robert Desisto

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Archives for October, 2009

Are You Having Difficulty Managing Software as a Service?

by Robert Desisto  |  October 29, 2009  |  Comments Off

This past month 20% of my customer inquiries came from CIOs and their supporting staff asking how to fix poorly negotiated SaaS contracts or respond to new business requirements for SaaS services. In many cases, the IT organization’s first exposure to SaaS is when problems occur. Rather than solve each problem as it occurs, I […]

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Cloud Computing and SaaS: Disaster Waiting to Happen?

by Robert Desisto  |  October 21, 2009  |  3 Comments

At Gartner US Symposium today, I asked an audience of roughly 700 people if they had disaster recovery commitments from their Cloud or SaaS provider. One person raised their hand! Maybe we should focus a little less on exploiting the “phenomenon” and more on inspecting the “nuts and bolts” of a Cloud or Saas provider’s […]


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