Robert Desisto

A member of the Gartner Blog Network

Archives for June, 2009


Discover Card Yet to “Discover” CRM

by Robert Desisto  |  June 3, 2009  |  12 Comments

I am new to the Gartner Blogsphere. I will be using this space to share real world situations. No theory, just plain real world circumstances.  My first post is my own personal experience on how one company, Discover Card, just doesn’t get it when it comes to CRM.  My story starts on May 22, 2009 […]

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Category: CRM Customer Experience Customer Service Finanical Service     Tags: , ,