Entries Tagged as 'valued contributor'
by Rob Addy | February 14, 2012 | 1 Comment
Reactive support is… always having to say you’re sorry. Saying you’re sorry is one thing. Being sorry and basing your future actions upon a desire to ensure that your partner doesn’t suffer the same fate again and again is something completely different. If a support provider allows its customers to find the same issue time [...]
Category: Customer Experience Support Value Tags: Customer Experience, Customer Perceptions, Gartner Product Support Maturity Scale, Predictive, Proactive, TRKFAM, valued contributor
by Rob Addy | January 28, 2012 | Submit a Comment
According to the UK government; “Tax doesn’t have to be taxing”. But I guess they would say that, seeing as they require millions of UK taxpayers to do the paperwork for them through self-assessment… Self-assessment or self-analysis is an interesting concept. Can we ever truly be objective? Do we have the capacity to see ourselves [...]
Category: Support Operations Support Processes Support Strategy Support Value Tags: competitive advantage, Customer Service, Gartner Product Support Maturity Scale, Hardware Maintenance, Internal perception, Market Perceptions, Processes and Methodologies, Product Support, role of support, self-assessment, Software Support, Support, support as a weapon, Support Quality, Support Value Chain, TRKFAM, Value Proposition, valued contributor, where does support fit in?
