Support related reporting packs MUST evolve from backward looking accounts of provider and product failure to include as much detail about what went right as well as what went wrong. Focusing solely on the negatives is best left for those with sadomasochistic tendencies and a love for Leonard Cohen albums. If you regularly present your [...]
Category: Customer Experience Support Value Technologies Underpinning Support Tags: Dashboards, Processes and Methodologies, Reporting and Metrics, TRKFAM, Value Demonstration, Value Proposition
