…Shsssh! Don’t tell anyone, but “they” have inadvertently given me a login and password for the Gartner Bloggers Network. Not too sure who “they” are exactly but whoever they are they scare me. Obviously, it’s an administrative error and somewhere in Gartner Towers there is an earnest analyst figuratively running to his or her inbox [...]
Category: Support Strategy Support Value Tags: Alternative Support Providers, Analytics, Customer Constituencies, Customer Experience, Customer Perceptions, Customer Service, Gartner Product Support Maturity Scale, Gartner’s Fantasy Football Product Support Squad, Hardware Maintenance, Maintenance, Market Perceptions, Pre-emptive, Predictive, Proactive, Processes and Methodologies, Product Support, Reactive Break / Fix, Service Definitions, Software Support, Support, Support Consumers, Support Quality, Support Tax, Support Technologies, Support Value Chain, The Red Kipper Flies at Midnight, TRKFAM, Value Proposition
