Sometimes things go wrong. It’s not inevitable but it happens. How one deals with it when the proverbial brown stuff hits the proverbial fan is one of the ways in which support organizations differentiate themselves whether they mean to or not… Many support providers do not have formal response plans prepared for major issues. They [...]
Category: Customer Experience Support Messaging Support Processes Tags: Communications, Customer Experience, Customer Perceptions, Hardware Maintenance, Product Support, Reactive Break / Fix, Response Plans, Software Support, Status Updates, TRKFAM
