Mobile support apps aren’t necessarily bad or pointless; it’s just that we haven’t seen any examples of good ones yet. Many support providers have put the need to “go mobile” at the top of their investment list for 2012. And this is why I have an issue with them (mobile support apps and the providers [...]
Category: Customer Experience Technologies Underpinning Support Tags: Customer Experience, mobile apps, mobility, Product Support, support apps, TRKFAM, Value Proposition
