Entries Tagged as 'competitive advantage'
by Rob Addy | August 9, 2012 | 2 Comments
A while back I brutalized a Kipling classic in the name of Product Support. Well, now it’s Wordsworth’s turn. “I Wandered Lonely as a Cloud” gets a revamp in aid of the myriad of knowledge marketplaces and developer exchanges that are now prevalent across the globe… Talent and expertise are no respecters of creed, geography [...]
Category: Support Strategy Technologies Underpinning Support Tags: Alternative Support Providers, competitive advantage, Processes and Methodologies, Strategic Planning, Support Technologies, TRKFAM
by Rob Addy | February 1, 2012 | 1 Comment
In the past couple of postings we have looked at the half empty glass of support. Now let’s look at the half full version. Support has many things to be duly proud of. It delivers real value. Admittedly, some providers deliver significantly more value under the product support banner than their competitors but that will [...]
Category: Support Messaging Support Value Tags: competitive advantage, Customer Constituencies, Customer Experience, Customer Perceptions, Customer Service, Gartner’s Fantasy Football Product Support Squad, Hardware Maintenance, Software Support, Support Quality, Support Value Chain, TRKFAM, Value Proposition
by Rob Addy | January 28, 2012 | Submit a Comment
According to the UK government; “Tax doesn’t have to be taxing”. But I guess they would say that, seeing as they require millions of UK taxpayers to do the paperwork for them through self-assessment… Self-assessment or self-analysis is an interesting concept. Can we ever truly be objective? Do we have the capacity to see ourselves [...]
Category: Support Operations Support Processes Support Strategy Support Value Tags: competitive advantage, Customer Service, Gartner Product Support Maturity Scale, Hardware Maintenance, Internal perception, Market Perceptions, Processes and Methodologies, Product Support, role of support, self-assessment, Software Support, Support, support as a weapon, Support Quality, Support Value Chain, TRKFAM, Value Proposition, valued contributor, where does support fit in?
