Archives for January, 2012
by Rob Addy | January 28, 2012 | Submit a Comment
According to the UK government; “Tax doesn’t have to be taxing”. But I guess they would say that, seeing as they require millions of UK taxpayers to do the paperwork for them through self-assessment… Self-assessment or self-analysis is an interesting concept. Can we ever truly be objective? Do we have the capacity to see ourselves [...]
Category: Support Operations Support Processes Support Strategy Support Value Tags: competitive advantage, Customer Service, Gartner Product Support Maturity Scale, Hardware Maintenance, Internal perception, Market Perceptions, Processes and Methodologies, Product Support, role of support, self-assessment, Software Support, Support, support as a weapon, Support Quality, Support Value Chain, TRKFAM, Value Proposition, valued contributor, where does support fit in?
by Rob Addy | January 24, 2012 | Submit a Comment
It’s been almost a week now and my login credentials are still active. Better still, I have not yet been dragged from my bed in the middle of the night for some baseball bat-based “re-education” so all appears well… As we know, product support is not universally disliked in business circles although it sometimes feels [...]
Category: Support Messaging Support Strategy Support Value Tags: Customer Constituencies, Customer Experience, Customer Perceptions, Customer Service, Gartner Product Support Maturity Scale, Gartner’s Fantasy Football Product Support Squad, Hardware Maintenance, Market Perceptions, Pre-emptive, Predictive, Proactive, Processes and Methodologies, Product Support, Reactive Break / Fix, Service Definitions, Software Support, Support, Support Quality, Support Tax, Support Value Chain, TRKFAM, Value Proposition
by Rob Addy | January 20, 2012 | Submit a Comment
…Shsssh! Don’t tell anyone, but “they” have inadvertently given me a login and password for the Gartner Bloggers Network. Not too sure who “they” are exactly but whoever they are they scare me. Obviously, it’s an administrative error and somewhere in Gartner Towers there is an earnest analyst figuratively running to his or her inbox [...]
Category: Support Strategy Support Value Tags: Alternative Support Providers, Analytics, Customer Constituencies, Customer Experience, Customer Perceptions, Customer Service, Gartner Product Support Maturity Scale, Gartner’s Fantasy Football Product Support Squad, Hardware Maintenance, Maintenance, Market Perceptions, Pre-emptive, Predictive, Proactive, Processes and Methodologies, Product Support, Reactive Break / Fix, Service Definitions, Software Support, Support, Support Consumers, Support Quality, Support Tax, Support Technologies, Support Value Chain, The Red Kipper Flies at Midnight, TRKFAM, Value Proposition
