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Richard Fouts

Former Research VP

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How to Improve Lead Quality

July 30, 2009 | 1 Comment

It’s tempting in any economy, but especially one where demand is soft, to cast a wider net in hopes of generating more leads. But with sales costs soaring, it’s more important than ever to keep lead quality high. Nothing can burn dollars faster than chasing down unqualified opportunities. In this interview, lead management consultant Carlos Hidalgo… Read More

Becoming Customer-Centric

July 10, 2009 | 0 Comments

There are volumes of books, articles, blogposts, classes ….tweets .. on what it means (and requires) to be a customer-centic organization (I just googled “customer centric” and got 1,880,000 returns). Every highly paid management consulting firm in the world makes boatloads of money in this space. But quite frankly, is it really that hard?  Okay,… Read More