Phillip Redman

A member of the Gartner Blog Network

Phillip Redman
Research VP
10 years at Gartner
17 years IT industry

Phillip Redman is a research vice president in Gartner Research, where he leads mobile research in the network services and infrastructure group. Mr. Redman brings almost 15 years of experience in the wireless mobile and telecommunications industry… . Read Full Bio

MDM Critical Capabilities and the Magic Quadrant

by Phillip Redman  |  June 4, 2013  |  Comments Off

I’ve been blogging for Gartner for 4 years now. I’ve noticed that my submissions are pretty non-existent in the Spring every year. That’s because I am working on our big MDM MQ and Critical Capabilities (CC) project at that time. I’m very proud about the impact that it has made on the market and how it helps our clients make big decisions. This year is no different. We released the two documents a couple weeks ago and are now getting a lot of questions about them. I blogged about the MDM MQ previously, but wanted to touch-base about the CC note and how it is different.

This year we decided to take the companies ranked as Leaders in the MDM MQ and use that as our criteria for being in the CC note. In past years we have used size, mind/marketshare and market impact as criteria, which are all valid. We think being in the Leader’s Quadrant after assessing 125 different vendors is pretty special and wanted to take a deeper dive on those companies. But first, I wanted to explain the differences between the two notes. I think the MQ is often misunderstood, even for all its fame. The MQ is a holistic assessment of a  company-product, technology, viability, marketing, management, sales etc. You can see our research methodologies . If you look at the MQ graphic, there are company names there, not product. That’s because the best technology won’t succeed if it isn’t well supported by sales, support and a solid business and management strategy. All part of our Gartner MQ. The Critical Capabilities is a different thing. This is purely a rating based on technology and product and guidance by use cases. We find both the MQ and CC notes go well together-like chocolate and peanut butter.

This year, the top companies looked like this:

 Because we used the leaders from the MQ-it was pretty tough doing the ratings, but we think this will help our clients makes the best decisions when choosing vital tools for their businesses. As you can see from the chart above, a lot of thinking went into both the methodology and analysis, which is why I am proud of the results and of all the companies represented here. Let me know if you have any questions, it will be an exciting year ahead for mobility and MDM.

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Category: Mobile Device Management mobility management Policy Technology     Tags: , , , , , ,

Microsoft Announces New Mobile Management Capabilities at TechEd Conference

by Phillip Redman  |  June 3, 2013  |  Comments Off

In the past few years, Microsoft has been in and out of mobility management. As leader in client management, (see the latest Gartner CM MQ), over 70% of all business PCs use Configuration Manager as part of Systems Center to manage their devices. But it’s only been in the past 18 months that Microsoft has been offering any type of cross-platform mobile device management, and even that’s had limited functionality. One major reason why it wasn’t in this years mobile device management MQ. That is for now.

At this week’s TechEd conference, starting today, Microsoft has listed a number of new products slated for launch by the year’s end. Though my colleague Gunnar Berger has done a good job of summarizing these releases in his latest post, what is most interesting to me as a mobile research analyst is the update to System Center 2012 R2 which connects to Azure and the cloud-based InTune to advance its MDM capability. I’m sure it will be releasing more details around this during the week, but it has a real aggressive plan to take over the mobile market, like it has done with Configuration Manager with PCs. It has a lot of work left to do, including convincing buyers that it truly is cross-platform agnostic, and not Windows only. That may be true already, but it will have to work even harder to prove it is not Windows first and that it will go as far supporting Apple and Android platforms. With low marketshare in the smartphone and tablet market, that’s the only way it will be successful, as more companies are looking for Apple and Android solutions first over Windows.

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Category: Cloud Enterprise IT Microsoft Mobile Device Management mobile phones mobility management     Tags: , ,

Mobile Device Management: Moving From Tactical To Strategic

by Phillip Redman  |  May 28, 2013  |  2 Comments

We published the latest MDM MQ last week. It’s a five month research process, starting with over 120 companies claiming MDM support. We did a deeper dive with almost 60 and finally settled on a top 18. Interestingly it wasn’t the technology itself that kept most out (though many that were excluded did not provide all four MDM critical components of security, software, hardware and network management). With many newer companies competing, most didn’t qualify based on business criteria. For example, this year the median revenue was $8 million, up from $3 million in 2012. MDM is working the 80/20 rule pretty well now where 80% of the revenue is made by 20% of the companies. We also saw that many companies are still regional. We required that there be no more than 65% of  revenue from one country/region.  Adopters want global support now more than ever. They also want more support for anything mobile in the enterprise, broadening from tactical to strategic adoption.

This year we saw a couple new things. First, though the pureplay MDM vendors like MobileIron, Good Technology and AirWatch are still going strong and leading, the larger vendors like Citrix and SAP are gaining ground. The next year may be a tipping point if Symantec and IBM can become more competitive. Larger players can begin to price out the smaller pureplays by bundling in several products around MDM, like app development or file sharing, and still make money. Continued investments will be needed and larger players have the deeper pockets. Cloud services by companies like Fiberlink are also gaining ground, though cloud is still a small, under 20% of sales overall in 2012. One prediction is that sales will reach almost $1.2 billion in 2013, up from $785 million.

New players are competing here too which is both growing the market but driving price down. Kaspersky Lab and BlackBerry are both on this year’s MQ, though both in the Niche Quadrant. Microsoft didn’t qualify this year, but you can be sure they will be on in 2014. BlackBerry’s success in MDM is still linked to its hardware success, though it is taking steps to broaden its software offerings. New MDM offerings are becoming more strategic as app management, provisioning, enterprise file sharing become part of MDM offerings. Containerization is a key trend too–though the fragmented nature of that market will inhibit adoption for at least the next twelve months. With the increasing rate of inquiry we are seeing for both MDM and containerization, we expect another big year of sales. Let me know how you are using MDM and your thoughts on the products.


Category: Cloud Container Enterprise IT Mobile Device Management mobile phones Policy Uncategorized     Tags: , ,

Order From Chaos: Creating A Standard For Mobile App Management And Secuity

by Phillip Redman  |  May 17, 2013  |  Comments Off

If there’s one thing the mobile industry is known for is standards.  There’s a lot of them. In networking technology you have multiple Wi-Fi standards in use, 80.211 a, b, g, n, ac. In wide area wireless there are GSM, CDMA, WCDMA, LTE. And for mobile OSes you have iOS, Android, QNX, Windows Phone, et al. The problem for mobile OSes is there are too many standards–and none that have the weight in the market to become de facto (as driven by adopters) like what happened in the PC world when it was Microsoft vs. IBM (who won that one?? ). When enterprises could dictate their own individual standards, this wasn’t an issue. But in today’s world of BYOD, this is only getting worse, especially when it comes to mobile software and app management. Each mobile platform has its own app SDK and with consumerization, very little thought has gone into securing and managing these consumer apps for enterprise users. But as enterprise users adopt these apps for work, this needs to change.

I covered some of the strategies for implementing app management and security in my January research note on containerization. Using one method, where there is a proprietary SDK from the multitude of MDM vendors, what we call app specific has been around for a couple years now.  But at best only 40-50 apps have been developed this way. The problem is the management SDK is proprietary to each vendor so a management tool can only support its specific (hence app specific) app. Plus pre-existing apps need to be rewritten. Most app developers have held off of committing because of this. Another method is to wrap the app, but getting access to the binary, especially for third-party apps found on public app stores is difficult–and still proprietary to the application wrapper for management. What’s needed is some type of standard that app developers could use, that all MDM and app management vendors could integrate into. Of course that would mean getting all those vendors to agree on one method–probably some type of open source mobile app management SDK.  Then these vendors could compete on managing and securing apps, not on wooing app developers to use their standard. Another method would be to use app wrapping, but seperate the admin functions and APIs from the wrapping technology itself. This does have the advantage of quickly adapting existing apps without a lot of recoding.

One well known MDM vendor, MobileIron, is beginning to create an open SDK standard it’s calling (for now) the Open App Alliance, which was mentioned last month on brianmadden. It’s hoping to go public with the details in the next few weeks, but the alliance should include some big app providers, app development tool vendors and maybe even some adopter companies at the start. MobileIron would rather compete on its MDM platform than spend the time convincing adopters and developers to use its proprietary app SDK. One thing missing, at least for now, is other MDM vendors. In the end, their buy-in is essential for this to succeed. Maybe if enough adopters and app providers hop on board, this may convince other MDM vendors to head in this direction. Many of the big MDM vendors I talked to around this are interested, but have not committed yet.

It remains to be seen whether this will have the momentum to move forward. There’s a lot of work left to do and not a lot of time to do it, but in my mind, something needs to be done to alleviate the fragmentation of the mobile technology, get apps manageable and secured– and this is at least a step in the right direction.

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Category: Android Applications cellular Container iPhone Mobile Device Management mobile phones mobility management     Tags: , , , , ,

If Apple Won’t Do It, Somebody Else Should

by Phillip Redman  |  February 14, 2013  |  Comments Off

In a survey from December 2012, 63% of respondents said that  iOS will be their primary enterprise platform in the next twelve months, if it isn’t already.  There’s no doubt that Apple has taken the enterprise world by storm.  Its done just enough to offer enterprises security and management, and although there’s a list an Ethernet (Firewire?) cable long of enterprise requests, it hasn’t been enough to stop enterprises from letting users have these devices.  Maybe that is, until now.

With the release of iOS 6.1 last month, we are starting to hear reports from clients and MDM vendors about a bug with it that is causing excessive communications between devices and the Microsoft Exchange servers, especially with calendaring  that is causing conflicts and could knock them offline.  Besides cutting off users, the only thing IT can do is ask them not to use the calendaring function or install the upgrade.  Apple’s fix for today is to just have users reset their calendars.  Umm, OK.  Could this have been avoided?  You would think. I honestly don’t know how much testing Apple does with enterprise software before it releases a new version.  Whatever it is, it’s not enough.  This has happened before.  A couple years ago, a conflict, again with Exchange, occurred during the iOS 4.0 release.  A quick patch on the device was enough to alleviate the issue, but just a few devices could knock out email for a whole company.

So if Apple isn’t doing (enough) testing, you should.  Gartner has recommended in the past to test any new version of mobile OSes before they are allowed internally, this isn’t new.  Gartner itself has an internal testing lab with a seperate email server to evaluate any new devices or OSes before it is supposed to be adopted by the employee user base.  But with Apple, there is no way to stop users from updating on their own.  You could block them from access if they do an unapproved update, but no one wants to do that.  OS management–another thing to add to the enterprises’ wish list.  That and maybe Android devices!

Are you seeing any problems with Apple iOS 6.1?  What’s your policy on OS updates for smartphones and tablets?

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Category: Apple iPhone Mobile Device Management mobile phones mobility management Policy     Tags: , , ,

RIM Name Change, But Not A Game Change

by Phillip Redman  |  January 30, 2013  |  Comments Off

RIM had two big announcements today–it is changing its name to BlackBerry (and who didn’t sometimes call it that already ?)  and it released its long awaited new smartphonse today, the touch-based Z10 and the keyboard equipped Q10.  They are based completely on the QNX platform and makes BlackBerry (finally) competitive with the Apple iPhone and the best Android devices like the Samsung Galaxy S3.  I won’t go into the particulars since they have been written about extensively (here’s a good recap by Infoworld), but suffice it to say the hardware and software deliver.  Though it’s a nice phone, besides the increased pixel density, which isn’t really noticeable against the best devices, it’s not a game changer of a device.  Success will be in the hands of the fashionistas and trendsetters, no matter how much we genius mobile analysts say.  As I said in previous posts, I think it makes them relevant again, but I don’t see world domination in the cards anytime soon.  And unless you live in the UK or Canada–you won’t be able to buy the Z10 until March and the Q10 until April.  Building anticipation–I guess.

So what does it mean for the enterprise user?  Though we will be coming out with an Impact Appraisal in a short bit–I thought I’d highlight some quick thoughts here:

1. There’s no need for a BES anymore–you can run it safely and securely through Microsoft EAS (sorry Notes users), though more robust MDM tools won’t be able to manage it.

2. With the use of BB Balance, it has one of the smoothest dual-persona capabilities.  It can run all 70,000 apps securely in one or both of the device workspaces.  You need the new BES 10 though to use it.

3.  MDM of iOS and Android comes with the BES 10 service–though it will manage Apple devices as well as anyone else, it is lagging in Android management.

That’s about it–this wasn’t about you anyway.  Like everyone else, BB is targeting the consumer market.  It’s done a great job of providing capabilities for the enterprise though, but I would have liked to have seen it open up some MDM APIs to the main MDM vendors.  Another thing–I would still like them to allow the devices to download apps directly from the various Android marketplaces.  All things being equal-people buy the phones for the apps–and though the launch with 70,000 gets them in the game, having the ability to run native Android apps would have been the game changer.

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Category: Uncategorized     Tags:

Can Containers Control Content?

by Phillip Redman  |  January 25, 2013  |  1 Comment

Over the last quarter–I’ve been getting a lot of questions around the capabilities of managing and securing content and enforcing policy on enterprise and third-party (application store) apps.  We often end up talking about mobile application containers.  Very few IT people know much around the containerization category–often listed under mobile application management.  It’s awareness level is about at the point MDM was two years ago when managers wanted to “push policy” on mobile phones.   As mobile device and network technologies advance, users need access to more complex data, often on devices the enterprise doesn’t own. IT and network leaders will begin to learn this year how containerization supports the advanced security and management of enterprise and third-party applications and data.

But it won’t be easy.  The challenge is that just like there in no one standard mobile platform or device form-factor, there is no one type of container technology.  To help reduce the confusion–I’ve just published a new research note for Gartner clients(or interested press), the first to introduce an architecture of containers, technology overview, a framework of container policies–and best practices for adopting containers in the enterprise.  It’s called, “Technology Overview of Mobile Application Containers for Enterprise Management and Security.” (I am also going for longest title of the year!) There are some key recommendations around the technology and use of containers in the enterprise, which are best suited and how containers will evolve.  I’ve also identified a list of over 20 container vendors and put together a handy table so you can easily see their product offerings.  What policies can containers support today ?  It’s in there! 

But we won’t stop there. We are working on at least two more pieces that go deep into the use cases for enterprises and a security review of container technologies.  It’s an exciting year here for sure.  What’s your container strategy?

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Category: Container Mobile Device Management mobile phones mobility management Policy     Tags: , , ,

RIM Begins Its Comeback Year With BES 10 Launch

by Phillip Redman  |  January 23, 2013  |  5 Comments

In advance of its BB10 smartphone launch next week in New York City (no secret here, this has been widely talked about), RIM announced the release of BES 10 today–the next generation of its on-premise enterprise smartphone support. Before looking at that, how is RIM doing and what should everyone expect this year?

There’s no doubt that RIM has taken a hit on global smartphone marketshare–especially in the enterprise where it is rapidly being replaced by iPhones.  It saw its installed base decrease for the first time in history to 79 million in the last quarter.  But in the famous words of Monty Python, it’s, “not dead yet!”  The fact is–RIM has not seen even close to the same level of decline in BlackBerry Enterprise Service (BES) installs.  Though I think that will increase this year as companies migrate off of the platform–I see a lot of business going to managed and hosted BES at some enterprises.  A Gartner survey  from Decmber 2012 of 222 companies, primarily in North America, said that almost 14% will still have BlackBerry as its primary platform in 12 months.  Speaking with clients regularly, I see the same level of interest–generally 15-20% of mobile employees who still prefer RIM for its security and its hard keyboard.

So a lot depends on the handset launch next week and the next few quarters of sales.  Preliminary views of the new device don’t show much differentiation on hardware form factor–though it is skinny, feels solid and a similar size screen to the iPhone 5.  It’s the user experience that will make the difference, which is where RIM focused its energies.  From what I have seen, it pays off.  The new BB10 offers the best UX on the market–not perfect, but certainly a rival to the iPhone 5, with even  greater performance.  The question is: will the market take it?  So I’ll go on record here saying that it will.  Now I don’t expect it to surpass iOS or Android sales,  but I think this device has great comeback potential.  And the fact that enterprises can support it using Exchange Active Synch offers a low impact solution if they don’t upgrade to the BES 10.

Which gets us to today’s announcement.  You can check it out here at RIM’s site, so I won’t go into the feature offerings.  But the integration of Mobile Fusion with multi-platform MDM and the BES just makes sense.  I think a key feature is the improved BlackBerry Balance, which offers an easy to use business container in a dual-persona format.  The growing interest of companies in seperating business vs. personal data, especially with BYOD, will help stem some of the flow of BES removals.  RIM has a lot riding on the next week’s announcements–maybe the future of the company.  It will be an interesting year ahead. More next week as the new phone is launched.


Category: Enterprise IT Mobile Device Management mobile phones RIM     Tags: , , , , , ,

The Mobile Device Management Market Enters A New Phase

by Phillip Redman  |  December 7, 2012  |  Comments Off

Recent Gartner research shows that about 20% of medium and large businesses in the U.S. have already purchased MDM tools.  Many more are using polices set through their Exchange ActiveSynch servers.  MDM market growth has increased over the past two year, and will be over $500 million revenue in 2012 as we reported in our annual MDM MQ.  We don’t see this pace slowing down, in fact it’s increasing as the variety of smartphones and tablets continue in the enterprise.  Companies with diverse products are competing for this growing market.  To date, the most successful MDM companies have been the pure play vendors, with their focus on mobility and new management tools, these are the leaders in our Gartner MQ for 2012.  Bigger companies, especially out of the security field are present, but not as well known in this space yet.  And this week, one of the leading companies in the “workspace aggregator” market, Citrix, acquired one of those leading pure plays, Zenprise, for an undisclosed amount but rumored to be as much as $300 million.

Citrix, which is mostly known for desktop virtualization, certainly sees the impact of mobile devices in the enterprise and has launched a number of products in the second half of this year to support both online and offline access to mobile data.  The idea of supporting smartphones and tablets fits well in its vision of extending desktops to any device.  Improving Wi-Fi and 4G networks make this very possible today for these devices.  But the maturity isn’t there yet as many of these desktop applications aren’t fully mobile optimized for these devices and network latency can cause user experience issues.  The acquisition shows the importance also of having an end-to-end solution in managing and optimizing for mobility.  Zenprise not only brings an MDM tool, but homegrown enterprise applications like secure browsers and a Sharepoint interface.  I expect to see this get bundled into Receiver sometime. It also will help drive sales of MDM and mobile apps in the cloud–an ever increasing opportunity.

For the industry, this acquisition, though not the first (last big one was RIM acquiring a small European vendor in 2011 to start its Mobile Fusion products) shows the continued maturation and opportunity expansion. There are a lot of competitors currently, which has had a negative impact on margin, even as adoption increases.  I’d expect to see more acquisitions in this space in the next year, both from the companies that will want to get into this market, like Cisco, HP and Oracle and from those that are looking to increase their size.  I wouldn’t be surprised to see successful MDM companies like AirWatch or Fiberlink start looking at some smaller vendors to expand their channel and breadth, especially as the bigger comapanies become more aggressive in pricing and bundling.

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Category: 4G Applications Cloud Enterprise IT Mobile Device Management     Tags:

What To Expect When You’re Expecting: iPhone 5

by Phillip Redman  |  September 10, 2012  |  Comments Off

Hopes are running high this week.  For improved employment figures, for a stronger stock market?  No–for the new Apple iPhone 5 expected to be announced this Wednesday.  I’m not sure what people really expect, or want.  I guess that’s what’s so special about the launch of a new iPhone,  Apple seems to know what we want before we do.  When the iPhone 3G was launched, Apple set the bar for smartphone software–in both defining how the user experience on a phone should be, and with compelling apps and content that we could hold in our hand anywhere.  No one thought the phone itself was great–but that was mostly ignored.  With the iPhone 4, Apple did it again, but this time it was the hardware everyone loved (even the issue about the antenna didn’t dampen sales).  The better resolution display, the sleekness of the design, the feel in the hand–all of this put Apple above anyone else on the smartphone market in terms of hardware.  A year or so later, the 4S came out–looked the same, felt the same, and really was similar to the iPhone 4.  It was called “evolutionary” not “revolutionary.”  This is code for “people expected more, but hey–this will do as an upgrade.”  And it sold well.

Now high hopes have been placed on the iPhone 5.  With the iOS 6 announcement earlier this year, many people feel (fear?) that this is yet another “evolutionary” phone.  No big software changes were seen, mostly users expect a larger screen by .5 inches and a faster wireless radio based on LTE.  Is that all?  Will that be good enough to sell 10 million phones in one week–a major record?  Probably. We won’t know what the phone will look like or do until it is announced, maybe on Wednesday, but I don’t expect it to change that much in the look and feel.  I think the standard is out there now. Phones are big enough, light enough, bright enough–it’s hard to be innovative and revolutionary again.  My belief is that it will be some time before we see such a sea change in hardware and software.  So what can Apple or others do?

The real opportunity in the future is not based on hardware and software advancements as much as mobile service advancements.  Whether this is through music, media (books, magazines) video, gaming or other applications, this is where the real revolution is due.  Changing the ways people view movies or TV, how they read and how they spend their dollars, this is the next frontier and one I predict is only just beginning.  Amazon is expected to be a big player in this space, no doubt, Google too.  I expect the future will be less about hardware and software and more about usage.

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Category: 4G Apple iPhone mobile phones     Tags: