Office of the Ombuds

Earlier this year the Connecticut Supreme Court sided with Gartner in ruling against NetScout Systems, Inc., a vendor that had disputed its position in a Magic Quadrant and challenged the independence of the Magic Quadrant process. NetScout had until late-July 2020 to seek permission to appeal the ruling to the US Supreme Court. That time […]

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Guest post from Audrey Apfel, VP Ombudsman Gartner continues to expand the data sources we use to inform our Research. This includes soliciting customer feedback in the form of user reviews on the tech providers we cover. Today, Gartner’s enterprise crowdsourcing website, Peer Insights, hosts hundreds of thousands of reviews across hundreds of markets and […]

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Guest post by Jackie Ryan, VP of Content Production, Gartner (this post was originally published in 2012; it was updated in 2018 and 2020) Providers sometimes ask why Gartner has rendered their company or product names differently from how the providers represent these names themselves. For example, our style is to change “Verint Systems Inc.” […]

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Guest Post from Nicole Saraco Loddo–Manager, Gartner Quote Requests You may have seen me if you were on the Orlando Gartner Symposium/Xpo show floor last week. Some vendors “affectionately” refer to me as the neighborhood watch as I walk the floor to see how the signage and collateral my Quote Requests team and the Conferences […]

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Earlier this week, an article appeared in a media publication in Thailand that leveled some serious claims against our local business operations. In a nutshell, the article repeats allegations which had previously been made against Gartner by a disgruntled former sales agent based in Thailand. To set the record straight in no uncertain terms, the […]

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In this post, we’ll share a timely case study on how the Office of the Ombudsman receives, investigates and responds to complaints raised by technology providers, and why we always value getting our research right more than publishing to deadlines. This particular case study is based on the Gartner Magic Quadrant for Data Center Backup […]

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Guest Post from Frank DiPerna, Senior Ombudsman Specialist, Gartner We’ve heard it before. Someone might say, “If you want to be included in Gartner research or improve your position, you have to spend at least [insert very high dollar figure here].” Not only is this untrue, but for Gartner to allow such a practice would […]

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Guest Post from Frank DiPerna, Ombudsman Specialist, Gartner When research analysts leave Gartner for any reason (a well-deserved retirement, to start a completely new career, or to join an IT end-user or vendor organization), our office at times gets outreaches, usually from IT vendor organizations with which that analyst has interacted as clients. Here are […]

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Guest Post from Dean Daniels, MVP Ombudsman, Gartner We were recently alerted to a press release, whose contents many who contacted us challenged. They said, “This doesn’t look like something Gartner would have approved.” They were right. The headline read:   Gartner Inc. will strengthen [Provider’s*] position as a global player in [market] (redacted)   We […]

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Guest post by Jackie Ryan, VP of Content Production, Gartner Providers sometimes ask why Gartner has rendered their company or product names differently from how the providers represent these names themselves. For example, our style is to change “Verint Systems Inc.” to be “Verint Systems” instead. Gartner does strive to reproduce company and product names […]

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